Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell in-store and online, manage inventory and staff schedules, book appointments and engage loyal buyers.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as sellers who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

You will join the Compliance team and manage the outsourcing management programme, and ensure alignment with FCA & EBA guidelines. You will partner with Compliance team members, business teams and other partners to develop and embed the outsourcing management framework. You will be based in the London office but will have the option to work remotely (from anywhere in the UK), and report to the CCO, Europe.

You Will:

• Be responsible for outsourced service provider ("OSPs") and vendor relationship queries, and escalate concerns as needed in accordance with company policy
• Establish excellent working relationships with OSPs and vendors to promote effective oversight and monitoring
• Review, analyse and evaluate monthly management information received from OSPs and vendors, and provide updates to all necessary partners
• Have ownership over the OSP incident and breach processes while observing regulatory requirements and due diligence
• Manage outsourcing risks, and contribute to risk reporting and the development of controls to ensure appropriate information is presented to key partners, including relevant outsourcing committee(s) and board(s)
• Support the development and rollout of continuous improvement and regulatory change projects
• Ensure company outsourcing policies and procedures are implemented and updated as needed

• 4+ years' experience within payments/e-money or other regulated financial services firm
• Experience working in outsourced service providers and vendor relationship management
• Relevant experience and in-depth knowledge of outsourcing regulations, especially EBA and Financial Conduct Authority outsourcing guidelines
• Excellent communication and organisational skills
• Self-starter with ability to work in a fast-paced environment

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.