Payments Strategy Manager, Cash App

  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at

Job Description

The Cash App Network Operations Team is responsible for building and managing a scalable payments ecosystem for a fast growing mobile payment app with multiple external and internal partners. Reporting to the Payment Optimization Lead, you’ll be responsible for driving the operational excellence and continuous improvement for all existing and future payment methods to move funds into and out of the Cash App ecosystem. You will be working collaboratively with our finance, data science, and engineering partners to innovate, problem solve, and report out compelling narratives and opportunities utilizing our data. You’ll lead data-driven conversations and bring important learnings to other teams internally at Cash App, as well as our external acquiring and network partners to drive strategic decision making and support the Network Operations team. You will be an evangelist for our performance KPIs, with the goal of ensuring that our payments ecosystem is measurable, traceable, and optimized, while exploring new innovative solutions that position Cash App for future success and growth. 

You will:

  • Be the expert in all aspects of payments performance. Develop and execute actionable insights to drive positive impact to the business.

  • Analyze, develop, and deploy sophisticated payment performance optimization strategies across Cash App’s products and services. 

  • Partnering with analytics and data science, identify opportunities and risks from our payments data to provide clear solutions and a respected feedback loop. 

  • Design and monitor KPIs and reporting that capture deep insights on payment processing, including both industry standard reporting as well as Cash-specific metrics.

  • Be a subject matter expert in the payments space, helping Cash App keep tabs on regulatory and network changes that impact our business. 

  • Drive external partners to resolve identified gaps, examine opportunities, and make recommendations to balance cost and payment performance. 

  • Partner and collaborate internally across multiple stakeholders to scope, influence, and drive implementation of new payment ideas and opportunities. 

  • Use data and expertise to build compelling narratives that communicate ideas and opportunities to gain buy in and build alignment, with both internal and external partners. 

  • Be a proactive executor and have a bias to action, working autonomously and with our engineering partners to jump into the details and problem solve. 


You have:

  • 8+ years of operations experience within payments and/or fintech.

  • Strong understanding of the end-to-end payments ecosystem, including payment methods, card networks, acquiring and processing, and the regulatory environment. 

  • Experience working cross-functionally with Product, Compliance, Legal, Risk, and Engineering to identify, evaluate, and size opportunities in order to effectively prioritize work.

  • Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short and long term optimizations.

  • Exposure to and experience working with multiple external partners in the payments supply chain. 

  • Strong business analytic skills, including the ability to use data to drive and influence business requirements

  • Excellent business acumen, communication skills, and self starting attitude.

  • Familiarity with analytics platforms (Tableau, Looker, Mode), expert in a spreadsheet (Google Docs, Excel), SQL skills strongly preferred.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $184,100 - USD $225,000
Zone B: USD $174,900 - USD $213,700
Zone C: USD $165,700 - USD $202,500
Zone D: USD $156,400 - USD $191,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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