Senior Applications Analyst, BSA
- Atlanta, GA, United States
- Employees can work remotely
Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.
Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.
Check out our locations, benefits and more at cash.app/careers.
As a Cash Systems/Application Analyst, your goal is to improve the work experience for advocates and leadership by delivering reliable and scalable solutions that lower the burden of systems use for our employees.
You'll do this by supporting and implementing a minimum 3 business applications while coordinating with multiple stakeholders and business units to achieve measurable business impact. Key Responsibilities:
Work on the complex business and technical problems, analyzing and evaluating current business methods and procedures for improvement
Have detailed knowledge of the architecture and optimal configurations of business solutions
Design and implement new methods, procedures, and systems (both automated and manual) to improve the productivity, processing, and flow of information with our customers
Identify and problem solve for issues that prevent an optimal experience for advocates and customers
Self-starter with solid interpersonal skills - projecting a uniquely positive customer-service-oriented attitude
Ability to work alone and with other members of a team. Must be a team player with exceptional verbal and written communication skills
Create and maintain thorough, up-to-date, functional and technical systems documentation for projects, design, customization and maintenance actions taken
Create and maintain thorough, up-to-date training documentation, and deliver 1:1 or group training sessions
Design, execute, manage and document test plans. Take appropriate actions to address defects
Act as a thought leader for the team for business systems
Ability to successfully manage vendor relationships to ensure the success of projects and ensure the highest quality services for our customers
Ability to effectively manage multiple efforts simultaneously and adjust to changes in direction as needed to meet business objectives
BS in Information Systems, Computer Science or other relevant degree
5+ years of experience as a Applications Analyst or Business Systems Analyst with increasing levels of responsibility
At least 3 years of in-depth, hands-on experience with consultation, design, implementation and maintenance of an enterprise class business system.
Ability to effectively manage multiple, complex efforts simultaneously and adjust to changes in direction as needed to meet business objectives
Extremely high attention to detail
Previous roles in a high growth, tech environment preferred
Ability to lead cross-functional projects
Strong relationship building skills coupled with the ability to develop consensus
Experience with operational tooling related to social media monitoring, workforce management, L&D, or QA preferred
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.