The Operating System (OS) team at Cash App takes a horizontal view of Cash App, collaborating with partners across the entire organization to improve the usability, accessibility, and consistency of our experiences. The OS team owns the design system that is the foundation of our app, and we’re hiring a content designer to help develop patterns, components, standards, and tools. This person will be embedded on the OS team and report into the head of product writing.

In this role you will:

• Partner with designers, engineers, researchers, and product managers to define and design foundational design elements and global patterns
• Integrate content frameworks and standards into the system, allowing all product teams to build better experiences through the lens of content 
• Write system documentation for writers, designers, and engineers 
• Test and refine the system based on analytics, employee feedback, customer research, and other performance data
• Consult and build strong feedback loops with writers, designers, and engineers in order to understand the impact of the work you ship & continually evolve the system 
• Be a systems evangelist, helping to define a design vernacular and contributing to internal educational programming 
   

You have:

• 5+ years experience in UX content design/strategy, content modeling, information architecture, or a related content position designing for apps
• A deep penchant for systems thinking
• An understanding of when to adhere to the system and when to experiment and innovate
• Experience applying research, usability tests, and metrics to inform design decisions
• Proven skills in presenting work, workshopping concepts, and evangelizing new ideas
• The ability to work pretty independently, but ask for help when you need it
• A portfolio that showcases your writing, any relevant work on mobile apps, and a range of content deliverables (including design systems work and examples of documentation)
   

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.