Business Systems Analyst, Marketing Technology (MarTech)

  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Automation organization is responsible for enabling and measuring the unified customer journey, intelligently empowering customers through Square's ecosystem of products. Marketing Technology (MarTech) is an essential team within the Automation organization and is focused on making growth and analytics more effective and efficient. MarTech binds the tools, technology, data, and individual team initiatives across Square to advance growth of the entire ecosystem. MarTech is a new and growing team with the opportunity to drive massive change at Square.

As a Business Systems Analyst on the MarTech team, you will drive impact for our internal customers who leverage our solutions to enable hypothesis-based experimentation, self-serve analytics, and making data-informed decisions to drive optimization. Our approach at Square is both customer-focused and data-driven. You will partner with various functions and leaders within the organization to understand and improve the data that powers our solutions. You will provide transparency on the dependencies our systems have on product data to ensure we are proactively prepared when changes that affect the system occur. In this role, you will become the subject matter expert of solutions we offer and how they are interconnected. You will jump into a fast growing team, set the stage for developing the trust of our internal customers through transparency and proactive actions to improve their overall experience with MarTech. 

You will:

  • Analyze and provide recommendations to improve current analytics systems

  • Regularly monitor data anomalies escalating issues to stakeholders 

  • Work on the moderately complex business and technical problems, analyzing and evaluating current business methods and procedures for improvement

  • Design and implement new methods, procedures, and systems (both automated and manual) to improve the productivity, processing, and flow of data to our MarTech solutions

  • Identify and problem solve issues that prevent an optimal experience for internal customers 

  • Audit and identify gaps in documentation and work with teams to create or update materials

Qualifications

You Have:

  • 3+ years of business analytics experience

  • Intermediate SQL knowledge

  • Experience investigating data anomalies by working with cross functional teams

  • Deep understanding of the tools that power analytics, marketing automation, and experimentation

  • Strong technical skills - don't have to be an engineer but can navigate APIs, databases, and system architecture

  • Great stakeholder management and collaboration with product managers, data, and marketing professionals

Even Better:

  • Experience with self-serve analytics solutions such as Amplitude

  • Experience with digital web tracking technologies such as Google Analytics and FullStory

  • Experience with tag management solutions such as Google Tag Manager

  • Experience working with databases such as Snowflake

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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