Product Manager - Risk
- Full-time
Company Description
Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.
Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.
Job Description
The Seller Risk team works to protect our customers and Square from financial risk coming from Fraud, Payment Disputes, and Credit. We keep our customers safe while $25B+ flows through Square annually, and we allow the entire company to take risks and grow. We take pride in our work and our mission to protect Square, protect our customers, and make a complicated and sometimes painful process understandable to all.
We're looking for experienced Product Managers for multiple opportunities within our Risk Product team, to expand our capabilities to protect customers and Square as we continue to grow with new products and expand to new locales. You will work with a team to detect and prevent fraudsters from exploiting Square's systems, and to advocate for legitimate customers that get caught in Square's risk detection net. You'll work with our engineering, machine learning, design, operations and policy teams across Square and the Seller Risk organization.
You Will:
- Define and develop a vision and yearly strategy for your risk vertical in collaboration with Engineering, Design, Analytics, Policy, and Operations partner teams across Seller Risk.
- Achieve remarkable products and features that ensure optimal experiences for Sellers while protecting Square against financial loss.
- Address challenging prioritization questions through data-driven approaches that put your customer first.
- Establish your product road-map and lead your cross functional team to completion within target range.
- Represent your team, your team's goals, and your team's strategy to meet those goals with multiple partners, Risk leadership, and senior company leaders.
Qualifications
You Have:
- 5+ years of product management experience
- Experience building consensus and working with diverse partners across a product ecosystem.
- Vision: You've formed, gained and supported strategies shaping the direction of your product.
- Results: You're excellent tactically, with experience shipping elegant products at scale.
- Customer empathy: Experience shaping product direction and execution based on customer needs.
- Developed industry-leading products that have solved complex problems for their customers.
Additional Information
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Perks
We want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.