As a Senior Salesforce Admin, your goal will be to improve the work experience for advocates and leadership by delivering reliable and scalable solutions that lower the burden of systems use for our employees.

You will:

• Serve as a subject matter expert in our operational workflows and tooling needs and pain points and will match them to desired system features, behaviors, metrics and impacts

• Work to identify, define and scope Customer Success and Risk Operations priorities and project manage the delivery of mission-critical platform changes 

• Propose process improvement through automation and redesign of existing systems or implementation of new tools or functional capabilities 

• Ensure testing and internal communication around key initiatives and tooling changes, verifying execution to business requirements and adherence to our change management process 

You will also:

• Work closely with the Business Systems and Ops Engineering teams to scope out and propose the optimal technology solutions and evaluate trade-offs and prioritize work 

• Manage the definition and execution of testing process for system changes and ensure change readiness before updates to production systems

• Determine how critical data and KPIs are addressed in new systems or feature development and build in analytics requirements into core systems to ensure comprehensive metrics are supported

• Measure the productivity impacts and improvements and other metrics changes to our Customer Operations teams

• 5+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility

• 5+ years of in-depth, hands-on experience with consultation, design, implementation and maintenance of an enterprise scale salesforce solution. 

• 3+ years of administrator experience with Salesforce Lightning

• Current Salesforce admin certification, app builder, and advanced administration

• Experience with enterprise application of Salesforce Service Cloud preferred, including OMNI-Channel, and reporting.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.