Implementation Specialist
- Full-time
Company Description
Job Description
Implementation Specialists manage the final stages of the sales funnel, working with merchants to bring the deal through to activation and accelerate the onboarding process. Implementation Specialists use deep product and industry knowledge to project-manage the onboarding stage of the sales process. They are additionally instrumental in ensuring the documentation and tracking of feature requests to inform future product roadmaps. This is a customer-facing role that involves a combination of remote and onsite merchant interactions and certain data-entry responsibilities.
A successful Implementation Specialist will: (1) provide an incredible onboarding experience for Sellers, (2) accelerate the sales cycle by specializing onboarding and training, and (3) develop new efficiencies to shorten the onboarding sales stage
You will:
- Be the directly responsible individual (DRI) for driving deals through to close for deals ranging from $100k through $5M+ needing onboarding assistance
- Perform against the onboarding process and training curriculum to hold merchants accountable to a go-live timeline
- Identify and address potential obstacles during the onboarding process, manage partner communication, and create strategies for making improvements
- Maintain expertise in Squares platform and ecosystem by keeping up-to-date with routine product updates and releases
- Track all merchant interaction in Salesforce
Your typical day will include:
- Remote merchant work: phone consults, advising on hardware/software/operations, staff training, menu building, account optimization. Occasional onsite merchant work, including training and hardware install
- Data Entry: configure customer account, optimize menu setup, and other data entry tasks involved in getting a merchant onboard
Qualifications
You have:
- 1+ years experience in a customer-facing role, in Implementation, Support or Sales
- A BA/BS degree, preferably
- An infectiously positive attitude
- Excellent time management, written & verbal communication skills
- An ability to learn quickly as new products are released
- Previous Project Management experience is a plus
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.