Implementation Specialist

Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Implementation Specialists manage the final stages of the sales funnel, working with merchants to bring the deal through to activation and accelerate the onboarding process. Implementation Specialists use deep product and industry knowledge to project-manage the onboarding stage of the sales process. They are additionally instrumental in ensuring the documentation and tracking of feature requests to inform future product roadmaps. This is a customer-facing role that involves a combination of remote and onsite merchant interactions and certain data-entry responsibilities.

A successful Implementation Specialist will: (1) provide an incredible onboarding experience for Sellers, (2) accelerate the sales cycle by specializing onboarding and training, and (3) develop new efficiencies to shorten the onboarding sales stage

You will:

Be the directly responsible individual (DRI) for driving deals through to close for deals ranging from $100k through $5M+ needing onboarding assistance
Perform against the onboarding process and training curriculum to hold merchants accountable to a go-live timeline
Identify and address potential obstacles during the onboarding process, manage partner communication, and create strategies for making improvements
Maintain expertise in Squares platform and ecosystem by keeping up-to-date with routine product updates and releases
Track all merchant interaction in Salesforce

Your typical day will include:

Remote merchant work: phone consults, advising on hardware/software/operations, staff training, menu building, account optimization. Occasional onsite merchant work, including training and hardware install
Data Entry: configure customer account, optimize menu setup, and other data entry tasks involved in getting a merchant onboard

Qualifications

You have:

1+ years experience in a customer-facing role, in Implementation, Support or Sales
A BA/BS degree, preferably
An infectiously positive attitude
Excellent time management, written & verbal communication skills
An ability to learn quickly as new products are released
Previous Project Management experience is a plus

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.