Customer Success Advocate
- Full-time
- Current Square Employee?: Apply via go/jobs with your Square email.
Company Description
Job Description
We started with a simple idea—that everyone should be able to accept credit and debit cards—and we've been rethinking buying and selling ever since. You are dedicated to providing outstanding customer service, being the voice of Square. You have demonstrated experience using your proximity to customers to identify high-use improvements to the customer experience.
Please be advised we need candidates to start by April 26th
Hours of operation: 11:00am CDT - 8:00pm CDT
You will:
- Spend the majority of your day working with Square sellers by handling inbound phone calls in a fast paced environment
- Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
- Connect with sellers to discuss their needs and how Square products can help them start, run and grow their business
- Identify, document, taking ownership of customers' issues seeing problems through to resolution, escalating feature requests.
- Identify and cross-sell Square products to customers through education on Square's ecosystem
Willingness to work flexible hours as part of a rotating schedule, which includes a mix of weekends, mornings, evenings, overnight, and holidays
Qualifications
You have:
- English fluency with strong organizational, analytical, written, and verbal communication skills, with evidence of previous customer service experience and technical ability being highly regarded, both spoken and written
- The soft skills to engage with sellers over the phone, asking questions and offering solutions for their business
- The ability to type and double task efficiently while handling phone contacts
- Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others
- Problem Solving Skills. You enjoy digging into a problem and finding a solution.
- The ability to customize the support experience to the needs of individual customers
- Interest in receiving and implementing feedback, and dedicated to personal improvement
- Comfort with ambiguity and resilient when facing rapid change
- Superb attention to detail
- Excellent time-management skills
- A desire to help people and improve the customer experience of our sellers
- The ability to turn around challenging issues through de-escalation and problem solving
Please be advised we need candidates to start by April 26th
Hours of operation: 11:00am CDT - 8:00pm CDT
Even better:
- At least two years working in a customer-centric, cross-functional role or a background in hospitality
- Experience handling sales inquiries over the phone or email, or equivalent experience
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources