Risk Operations Specialist, ATO
- Full-time
Company Description
Job Description
We are looking for a motivated individual to join the Risk Operations Team. As a Risk Operations Specialist you will help manage the processes and controls used to prevent, detect and mitigate fraudulent Account Takeover activity on Square's platform while balancing a seamless customer experience. This position would analyze unrecognizable risk patterns and communicate with our clients in cases where additional information is required. You will be asked to work non-traditional shifts, including weekends & holidays.
You will:
Participate in the creation and implementation of a robust and scalable fraud preventative solutions for Account Takeover.
Monitor numerous real-time queues and review high-risk activity, requiring demonstrated decision-making and critical thinking skills across multiple Square products.
Contact and effectively communicate with customers and internal partners to ensure all SLAs are achieved with little or no supervision
Contribute to the development and safeguarding of our payment ecosystem across multiple products and services offered by Square
Foster a culture of collaboration, speed, and innovation and a fun work environment, while elevating the quality and caliber of our controls
Work with Risk teams on developing fraud risk management strategies that reduce false positives, improve seller experience, and support the response to latest fraud risks and schemes.
Qualifications
Experience conducting investigations by gathering sensitive data-points, identifying patterns through multiple high-risk signal detection
Flexibility to adapt and able to manage multiple assignments while working independently
Strong knowledge of Fraud vectors including prevention techniques
Requires shift-work, including weekends, non-business hours and holidays
Experience: 3+ years in a risk related role required which includes customer support
Bachelor's degree preferred (B.A. or B.S) in Criminology, psychology, Quantitative field or equivalent experience
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources