Product Manager, Customer Data Platform
- Full-time
- Alternate Location: New York, United States
Company Description
Job Description
The Automation organization enables and measures the unified customer journey, intelligently empowering customers through Square's ecosystem of products. Customer Data Platform (CDP) is an essential team within the Automation organization that has two foci. First, building a state-of-the-art in-house CDP for collecting, unifying, and connecting customer data with applications. Second, building products and capabilities (e.g., for personalization, segmentation, data privacy management) that allow partners to easily integrate with CDP and help them use customer data to build remarkable solutions.
As the Product Manager for the Customer Data Platform, you will guide important programs from creation through execution. You will be in a unique position of having multiple teams as your core customers (Global Marketing, Product and Lifecycle Platform). You will lean on and partner with an accomplished Engineering team to ensure that our products meet customer requirements and promote Square's growth. You will need strategic thinking, execution, and superb partner management in addition to expertise in Data Infrastructure and Growth/Marketing Technology. If you're looking for the rare opportunity to improve Square's data infrastructure and Go-To-Market strategy, you will find this role compelling and rewarding.
You will:
- Set the vision, roadmap, and direction for the Customer Data Platform and Applications
- Lead the planning, scoping, and prioritization of projects to achieve all of our goals
- Gather requirements, determine features and their priority, write product specs, refine feedback, help write test plans, manage the backlog, and ship quickly
- Represent the team with partners and senior company leaders to align resources and prioritization
- Promote enterprise-wide adoption of Customer Data Platform
- Educate teams on Customer Data Platform and applications/use cases
- Foster an environment that enables the Customer Data Platform Engineering team to build quickly while maintaining a high standard for quality
Qualifications
You have:
- A Bachelor's Degree, ideally in a technical discipline, or equivalent work experience
- 5+ years of experience as a Product Manager
- 3 years of experience building Data Infrastructure and/or CDPs
- Knowledge of modern Data Infrastructure and related processes
- Solid knowledge of Growth/Marketing use cases and related technologies
- Navigated difficult situations with competing stakeholder needs and across multiple audiences (individual contributors, managers, executives)
- Experience with customer empathy and experience shaping product direction and execution based on customer needs
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources