Governance Lead

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

This team manages the Compliance team’s global governance programs and second line testing. The team guides the overarching strategy for foundational compliance program elements that influence each area of the Compliance organization. The focus is on compliance risk-management through development of governing Compliance policies, risk assessments, audits and exam management, company-wide trainings, third-party risk and relationship management, second line of defense testing and monitoring, and Board reporting. 

You Will:

  • Set the Compliance Governance strategy, developing the team further and mentoring junior team members
  • Manage all Board reporting for Compliance, including evolution of global reporting standards, in consultation with your peers and senior leadership
  • Oversee the successful execution of our second-line testing and monitoring group, providing the team strategic direction and consultation on the development of the program, control weaknesses and resulting risk exposure, and advising on regulatory impact/expectations across multiple subject areas and jurisdictions
  • Provide insights to senior management on the health of the Compliance program, tracking essential risk indicators and employing quantitative risk management methods, to make decisions and identify opportunities for principled risk-taking that propels growth safely and scalably
  • Direct the team’s responsibilities for our role in all regulatory examinations, audits, and independent assessments through appropriate socialization of our program, management of engagement, as well as tracking, remediation and reporting of results
  • Design, execute, and manage the enterprise-wide and product-specific AML/CTF risk assessments, with a focus on qualitative and dynamic approaches
  • Ensure the team continuously improve our standards for policies and related procedural and guidance documents, through the design and implementation of a holistic policy management program 
  • Drive Square's global Compliance relationship management with acquiring, banking and other strategic partners and provides effective guidance and program management 
  • Help develop an improved regulatory change management framework and process, working closely with Regulatory Counsel, to ensure the Compliance organization is informed about and can implement changes as necessary across our programs 
  • Build upon our third-party risk management infrastructure, working closely with Procurement, Privacy, and Legal teams to determine strategy, processes and solutions


You have:

  • 8 years of compliance experience in financial services, with a preference toward some Fintech experience
  • Strong team management, minimum of 5 years experience preferred, and an ability to manage to senior leadership internal and external to Square
  • Clear and effective business writing skills
  • Experience setting goals for a team and executing on long term vision
  • Extensive experience in program management, communication, stakeholder management, negotiating, and influencing experience with a track record of achieving engagement from internal and cross-functional stakeholders
  • Experience handling complex regulatory and programmatic matters

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.