Partner Operations Manager, Payments

  • Tokyo, Japan
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Payments team enables Square to move money. From developing infrastructure to working with external partners, we find the best ways to move money across different networks and countries in a way that is cost-effective, available, scalable, secure, and forward-looking.

As a Partner Operations Manager on the Payments team, you will be responsible for diving into the specifications and functionality of the global payments networks and working with Relationship Managers, Product, and Engineering teams to convert best practices into the code for Square’s money movement systems. You will be deeply involved in launching new functionality and markets, adapting our money movement systems to changing industry requirements, and monitoring our systems for accuracy and efficiency.

You will:

  • Use your knowledge of Square’s payment stack to turn industry changes and mandates into scoped projects that maximize functionality and compliance while minimizing costs

  • Work with the rest of the Payments team to translate product functionality into the best set of payment network primitives

  • Work with our payment industry partners and suppliers on scoping and implementation for new features and systems

  • Design analysis and monitoring tools to ensure that the messages Square sends on to payment networks are maximizing success and minimizing costs

  • Creatively identify new sources of data and intelligence that can allow Square to route payments optimally

  • Work cross-functionally with our Partnerships, Product, Business, and Finance teams to develop Square’s global payments strategy


You have:

  • BA/BS degree or equivalent, or 4+ years of experience working with card processing or payments at a high-growth tech company 

  • Ability to work collaboratively and cross-functionally between acquirers and industry regulators and communicate effectively with distributed stakeholders

  • The ability to straddle roles as a product manager, data analyst and relationship manager, equally willing to examine code, perform SQL analysis, and review payment network rules updates to extract key information

  • Written and verbal fluency in English and Japanese

  • Experience working with and establishing streamlined processes around business operations and reporting

  • Willingness to travel internationally - our global headquarters is in San Francisco, California

Even better:

  • Experience working with global card brands (such as Visa, Mastercard, American Express, JCB, China UnionPay) 

  • Detailed knowledge of e-money, QR codes, and mobile payment methods 

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.