About Sopra Steria

Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognised for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion.

The world is how we shape it. 

Description:

• ServiceNow Business Analyst with experience on CSM product suite.
• Has experience managing team functionally of a complex implementation project and development.
• Preference of having experience working in telecom sector clients and if worked on Telecom Product Line of ServiceNow.
• Responsible for requirement gathering and process mapping during workshops with stakeholders.
• Work and analyse gap analysis with OOB and bespoke needs of customers.
• Prepare functional specification and documentation if needed.
• Has worked in Agile Framework and able to build stories based on customer requirement for ServiceNow Development Team.
• Support testing for the solution shared by the development team during regression and functional testing.
• Build Product backlog and prioritise based with the business.
• Has maintained high level knowledge on ServiceNow products and features, to ensure and suggest continuous improvement for customer.

Required Certifications:

• ServiceNow - Certified System Administrator

Desired Certifications

• ServiceNow - Certified Implementation Specialist CSM
• Scrum Fundamentals

Total Experience Expected: 06-08 years

Technical Background

May need to travel to client office based on need

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.