Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Generic Duties:

Process:

• Create and deploy 3rd party Asset / equipment timely to ensure on-time delivery and flawless quality.
• Manage and resolve workstream issues in SAP and / or ServiceMax to ensure accurate data that ensures a "no fault forward" approach that allows the Field Delivery team to execute efficiently.
• Process workstream requirements in accordance to Smiths guidelines, policies and standard work.
• Complete workstream requirements timely, following up as necessary to ensure on-time delivery.
• Resolve complaints & issues effectively as required.
• Ad-hoc tasks as assigned by the supervisor/management.

Continuous Improvement:

• Supporting the Service Back Office strategic approach and work together within own workstream to execute the continuous improvement plan (CIP).
• Support system and process enhancements to improve the tools and the quality of the process.

Collaboration:

• Attend weekly and monthly internal meetings.
• Share best practices among the team to improve and drive efficiency.

Educational Requirements:

• Demonstrable experience within service order administration and equipment updates
• Proven ability to collaborate with stakeholders from other departments
• Minimum 1-2 years of related experience
• Strong hands-on working experience on SAP and ServiceMax.
• A high level of attention to detail.
• Demonstrate a collaborative approach by working openly with others both internally and externally to achieve overall customer satisfaction.
• Demonstrate analytical and problem-solving skills.
• Self-motivated and pro-active and able to follow established procedures and standard work without close supervision

Job Purpose:

Service Operations is a critical part of the infrastructure in Smiths Detection. The role is situated inside the Service Back Office team, within the Installation workstream that support the Aftermarket business & Service Operations.

As a GSeC Specialist, the role holder will play a role supporting Smiths Detections strategic objectives around Accelerating Growth, Effective Execution and our People, contributing to significant lasting change and overall customer experience.

The primary task for this role will focus on creating 3rd party Asset / Equipment in our systems and ensure deployment. Additional task to support the other administrative within the relevant workstream and working with other workstreams and cross functions as required to set up the Service delivery team for successful execution.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)