John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

We currently have an exciting opportunity for a Global Account Manager reporting to the Senior Director – Global Account Management. The Global Account Manager will be responsible for overseeing and managing the corporate relationship with our client. The focus will be to manage and lead the global team of Key Account Managers on a global scale, for them to successfully nurture existing client accounts, develop strong relationships at senior management level, and drive revenue growth through the identification of new business opportunities within their accounts. The GAM will collaborate with cross-functional teams from Sales & Aftermarket, Portfolio & Marketing, Customer Operations, and Engineering Solutions, to ensure clients' needs are met effectively and efficiently. This position is crucial in maintaining customer satisfaction and ensuring the long-term success of the company's business partnerships.

This role is based from one of our sites within France working office hours Monday to Friday. This role does require around 50% global travel.

John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

Duties & Responsibilities (not limited to)

Account Management:

• Build strong relationships with key stakeholders and senior executives at HQ level. Serve as the main point of contact for the assigned account(s)
• Understand clients' business objectives, challenges, and requirements, and align company solutions accordingly.
• Proactively identify opportunities to upsell, cross-sell, and expand the scope of services offered to clients understanding their R&D priorities.

Sales and Revenue Generation:

• Develop account plans and strategies to achieve orders, sales, and margin targets together with local KAMs.
• Collaborate with the KAMs to identify and pursue new business opportunities within existing account(s).
• Conduct regular business reviews with clients to assess performance, address concerns, and propose innovative solutions.

Market and Competitor Analysis:

• Keep abreast of industry trends, market changes, and competitor activities that could impact client accounts.
• Utilize market insights to provide valuable feedback to the Portfolio Directors to improve product offerings and competitive positioning.
• Understand competency level of KAMs and facilitate training as needed.

Customer Satisfaction:

• Ensure high levels of customer satisfaction by promptly addressing client issues, concerns, and inquiries.
• Establish customer success metrics (supplier score card) and track key performance indicators (KPIs) to measure and improve client satisfaction.
• Anticipate and proactively resolve potential conflicts or challenges to maintain strong partnerships.

• Master’s degree in Engineering/Marketing/Business Management or equivalent experience.
• Long-lasting experience in Sales- and Account Management, including frame agreement negotiations with their T&Cs and legal aspects.
• Must possess excellent networking capability and communication skills.
• Industry expert in the field of original equipment manufacturers (rotating equipment) and associated end user markets
• Must have the willingness, physical ability, and needed documents for extensive (> 50%) global business travel.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)