At Sleep Country Canada/ Dormez-Vous? We are passionate about all things sleep. We are a proud Canadian brand and sleep destination for all! We want to help all Canadians get a better night’s sleep.

Our Customer Service team plays a major role in making sure each and every purchase ends with a smile! As a Customer Service Representative, you will play a major role in ensuring that customers receive the help they need. We love our employees as much as our customers; which, is why we can guarantee you will feel challenged and at home each and every day!

Working at Sleep Country Canada (SCC) is more than just a job; it is your opportunity to realize your full potential! We trust you to make the right decisions- you will be motivated and empowered every day to make a positive difference to your team, the customer experience, and the growth of our business all while working in a fun work environment.

Why work for us:

• This is not a job but a career
• We are the proud winners of:
• 2018 Great Place to Work
• 2018 Great Place to work for Millennials
• 2019 Great Place To Work
• 2019 Best Workplaces in Retail & Hospitality
• 2019 Great Place to work for Giving Back
• Mentoring and continuous talent development
• Robust Medical & Dental Benefits
• We will invest in you and train you
• You will have Access to and Education Fund
• We will provide you with a Tuition reimbursement program that covers professional AND personal development (yes, it means that you can get reimbursed for your scuba diving classes!)
• We provide a Fitness Subsidy
• Regular social events (we work hard and play hard)

Can you?

• Exhibit effective oral and written communication with customers, via online chat, email, and telephone calls?
• Resolve Issues and manage conflict?
• Administer responses from Social Media and other customer complaint forums?
• Use applications such as Chat, Priority one and e-commerce?
• Update customer’s files and various logs and complete customer call outs as required?
• Assist in preparing documentation for reports?
• Complete projects and duties as assigned?
• Manage compensation within department guidelines?
• Contact inspectors as well as qualify customers for inspections?
• Create inspections and record inspection results as well as feedback from customers?
• Educate customer and explain warranty specifications?
• Create warranty and damage exchanges using proper SOP and coding?

Do you have?

• A minimum of 2 years of experience in a call center customer service environment
• Call centre experience in a customer loyalty retention department?
• A high school diploma?
• A post-secondary education? This would be our preference.
• Excellent communication skills in both French and English? Bilingualism is a must!
• Proficiency in the use of social media platforms including, but not limited to, Twitter, Facebook, and Instagram?
• Above-average Navigational and Keyboarding skills (avg. 40-60 wpm)?

Are you able to?

• Write in a clear and concise manner?
• “Listen with your eyes” and be situationally aware?
• Work flexible hours? Monday to Friday 8:30 a.m. to 6:00 p.m., and Saturday and Sunday from 9:00 a.m. to 5:00 p.m.?

Compensation:

If you're the successful candidate who is asked to join our team, we'll offer you an industry-competitive salary!

 

Employment Equity
We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority, and persons with a disability.