Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Shiji ReviewPro, the leading hospitality guest intelligence provider. The brand is responsible for advanced and integrated tools and processes that enhance guest satisfaction and contribute to the development of the hospitality industry.

To support our ReviewPro team, we are looking for a a young minded, vibrant, high-energy, proactive and detail-oriented Customer Success Coach, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products.

Responsibilities

• Primary point of contact for our small accounts.
• Increasing the adoption and engagement of features and functionality of the ReviewPro tool.
• Ability to monitor status of onboarding of a client and help them finalize any outstanding items.
• Establish a trusted advisor relationship with each of your assigned accounts.
• Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc).
• Regular communication to clients on new features.
• Work closely with the Account Management Team to follow up on bugs and issues.
• Supporting the renewal process in collaboration with the Account Management and Sales Teams.
• Provide training to our clients on the ReviewPro tool and key hospitality best practices

• Experience in supporting customers over the phone and using Remote Access Tools.
• Empathetic, people oriented, great relationship builder, positive attitude.
• Good computer skills.
• Strong aptitude for technology.
• Strong troubleshooting skills with the ability to identify opportunities to improve efficiency.
• Experience with Salesforce.com beneficial.
• English fluency and very good knowledge of Spanish. 

We offer:

• Employment in the organization with an established position on the market.​
• Language bonus: for using a foreign language (other than English) at work on a daily basis.
• Contract of employment 
• Hybrid mode working.
• Extra holiday day on your first-year work anniversary – up to 5 days for 5 years at Shiji.
• All necessary equipment such as laptop, additional monitor, and other accessories.
• Languages courses and multiple training & development opportunities.
• A modern workplace in our office in the heart of Zilina, of course as much coffee and fruit as you need to get into the flow.
• Flexible working hours.
• Company parties and social activities.
• Friendly, motivated, and talented multicultural team