Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainty we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.

This role will support the Head of Controls and the Controls Testing Team in a newly created and centralised function within Risk Services. The scope of this role will be bank wide, including the Chief Operating Office, Chief Banking Office, Chief Technology Office, Finance and other Central Functions.

The purpose of the role is to use information and data to assess, monitor, and support the management of risks and issues in line with the bank's standards. The analyst will play a key role in Issues Management - reviewing closure evidence, ensuring issues are appropriately prioritised, tracking, and supporting closure in line with governance standards. This work will support the Risk and Control Self-Assessment (RCSA) process and wider decision-making, helping to identify areas for improvement to better protect our customers and Shawbrook Bank. The role may also support control testing activity where required.

A key aspect of this role will be to identify thematic areas for improvement across the risk and controls environment and while eliminating duplication. Enhancing efficiency by removing manual effort and identifying areas for systemisation and AI integration will be a key focus.

• Strong experience and track record of the end-to-end issues management lifecycle 
• Good experience of risk/control identification and design
• Good understanding of root cause analysis going beyond symptoms to identify the underlying drivers
• Stakeholder challenge and influence - respectfully but firmly influencing stakeholders to achieve the right outcomes
• Clear and structured reporting and governance 

Desired

• Experience in the Financial Industry or other regulated environments.

Shawbrook is committed to providing opportunities to all candidates and understand that not all candidates may possess a qualification or education aligned to the role. We will assess each candidate on their individual experience and skills, and not solely on level of education.

Key attributes

• Strong interpersonal skills, proven ability to build and maintain relationships with internal and external stakeholders.
• Excellent verbal and written communication skills to convey complex concepts to diverse stakeholders.

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done