It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Role 

As the ServiceNow Delivery Director, HCLS, you will play a pivotal role in driving services sales and managing delivery execution across our largest strategic technology partners. You will be responsible for overseeing successful solution delivery across all HCLS customers, fostering deep and meaningful customers relationships, and maximizing business opportunities within the region. 

What you get to do in this role: 

• Develop and execute against the strategic business plan, including strategy for growth and market penetration, competitiveness, and differentiation. 
• Lead the development and execution of sales strategies, including portfolio management, to achieve regional revenue targets. 
• Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions. 
• Provide active and visible leadership and guidance to a team of ServiceNow professionals. 
• Cultivate and maintain strong relationships with existing and potential clients. 
• Stay abreast of industry and regional trends along with development of new business opportunities. 
• Drive customer satisfaction by delivering high-quality solutions and exceptional service. 
• Execute with customer centricity as a core value. 
• Monitor and analyze delivery execution performance metrics to identify areas for improvement. 
• Develop and implement initiatives to enhance operational efficiency and effectiveness. 
• Build and nurture relationships with internal stakeholders through partnership for joint goals. 
• Engage and build meaningful relationships with senior leadership or even CXO roles to support discussions related to their implementation roadmap. 
• Promote continuous improvement practices for delivery/engagement. 
• Enable and mentor members of the ServiceNow delivery team and partner ecosystem. 
• Collaborate to identify, develop, and maintain partners that align with our Growth Success Network objectives. 
• Up to 50% travel annually, driven by customer needs and internal meetings. 

To be successful in this role you have:

• 15+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required): 
  • PMO Leader, Program/Project Management 
  • Product Management 
  • Services or Solution Sales 
  • Consulting 
  • Process Engineering 
• 15+ years of consulting experience across complex, global organizations. 
• Experience in leading and mentoring a team of fifty or more employees. 
• Experience designing and developing service capabilities and developing & building on service portfolios. 
• Proven ability to influence and consult successfully across enterprise software solutions, and/or Digital Transformations. 
• Experience working with service channel organizations and their partners. 
• Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions. 
• Highly motivated, driven, and passionate about the intersection of technology and business challenges. 
• Dedication and commitment to customer success. 
• A determination to make things better each day. 
• Strong people development, including coaching and mentoring for management, business, and technical roles. 
• Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner. 
• Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Pre-sales and Enablement teams. 
• Excellent oral, listening, and written communication skills, including presentation, facilitation, and public speaking skills. 
• Ability to interact with and influence a wide range of employees, including executive management and entry-level personnel across a wide number of ServiceNow departments. 
• Ability to drive deliverables and results, which involve people who do not directly report to you. 
• Strong organizational and time management skills. 
• Travel required up to 50%. 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.