It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are currently seeking an exceptional and motivated Solution Architect to join our dynamic presales team. As a Solution Architect, you will play a pivotal role in driving the growth and success of our organization by leveraging your technical expertise to enhance our business scalability. In this position, you will be a guiding technical force, equipped with a profound understanding of the Moveworks platform

Your efforts will be directed towards spearheading impactful initiatives that drive growth across the business, while also identifying opportunities to disseminate your insights across the presales team.

Your role will encompass crafting customized solutions, developing compelling proof-of-concepts, creating in-depth presentation materials, and leading cross-functional projects aimed at securing enterprise-level clients. If you possess a strong technical background, enjoy scaling impact through the enablement of others, and have a fervent enthusiasm for tackling our most ambitious strategic challenges, then this is a unique opportunity to be at the forefront of the Conversational AI landscape.

What you’ll do:

· Collaborate closely with the sales and presales engineering teams to provide unwavering support for strategic initiatives.

· Leverage your technical expertise to build innovative solutions to solve our customers' business problems.

· Collaborate directly with architects, developers, administrators, and other technical points of contacts at our customers to achieve a technical win.

· Conduct interactive workshops with customers to identify existing issues and propose well-crafted solutions for future enhancements.

· Lead the coordination of proof-of-concepts with strategic customers, ensuring precise identification of requirements and successful delivery on their success criteria.

· Develop comprehensive materials that empower the presales team to operate more efficiently and effectively, fostering reusability and knowledge sharing.

· Establish yourself as the go-to subject matter expert on a specific topic within the presales organization, driving knowledge and expertise to new heights.

To be successful in this role you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals 
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• An intrinsic ability to understand and prioritize work.
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.
• 57 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.
• A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment. 
• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
• A good understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions Experience presenting architecture concepts, designs, and goals to technology leaders and partners

 What you bring to the table:

· Seasoned professional with over 10 years of hands-on experience in pre-sales customer-facing technical roles (post sales experience nice to have).

· Proven track record of providing exceptional support to large enterprises with a workforce of over 20,000 employees, delivering impactful solutions.

· Adept at identifying areas for improvement and scaling operations across presales organizations to maximize efficiency and effectiveness.

· Innovative mindset with a genuine passion for crafting cutting-edge technical solutions that push the boundaries of what's possible.

· Demonstrated expertise in successfully delivering proof-of-concepts, showcasing the practical application of technical solutions.

· Experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs.

· Highly skilled in utilizing REST APIs and adept at reading documentation to effectively query new endpoints and drive integrations.

· Proficient in a diverse range of programming languages in order to support a wide range of integration conversations (examples include Python, Java, Javascript, and/or scripting languages like Powershell or Bash).

· Familiarity with both Linux and Windows environments in order to address on-premise installations, complemented by experience with command-line tools.

· Bachelor’s degree in Computer Science, Engineering, or a related technical field

· Exemplary presentation and communication skills, capable of conveying complex technical concepts with clarity and confidence.

· Proven ability to lead and drive large-scale cross-functional projects, ensuring seamless collaboration and successful project outcomes.

· Effective at communicating deep technical insights to a diverse audience, ranging from developers and administrators to senior executives.

· Enthusiastic about understanding customers' unique use cases, identifying gaps, and tenaciously resolving issues, regardless of complexity.

· Comfortable and articulate in discussions with both technical professionals and senior leadership, adapting communication to suit the audience.

· Added benefit if experienced with Conversational AI technologies.

· Bachelor’s degree in Computer Science, Engineering, or a related technical field