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Location: Sydney / Melbourne, Australia Organization: Servicenow Focus: Tier 1 Banking & Financial Services

We are seeking a Client Director of exceptional calibre to lead the strategic partnership with one of Australia’s premier financial institutions. This is not a "sales" role in the traditional sense; it is a high-stakes leadership mandate.

As the face of our organization to the Bank’s C-Suite, you will be responsible for orchestrating a multi-million dollar portfolio and driving a multi-year digital transformation agenda. You will sit at the intersection of high-scale cloud/SaaS/Platform innovation and the complex regulatory landscape of Australian banking.

The Mandate

• Architect Strategy: Move beyond transactional engagement to become a trusted advisor to the CEO, CTO, and Chief Risk Officer. You will align our technology roadmap with the Bank’s long-term business outcomes.
• Orchestrate Excellence: Lead a dedicated, cross-functional squad of Solution Consultants, Architects, Customer Success Managers, and Industry Specialists to deliver a unified "One Team" experience.
• Drive Transformation: Modernize legacy environments and influence the Bank’s adoption of AI, PaaS, data sovereignty, and resilient cloud architectures.

• Commercial Leadership: Manage the financial performance of the account: drive NNACV, and ensuring high-growth ARR while maintaining a "customer-first" philosophy that ensures long-term retention and advocacy.

The Candidate DNA

We are looking for a heavy-hitter who possesses the gravitas to command a room and the intellect to navigate complex organizational politics.

1. C-Suite Fluency

You speak the language of the boardroom. You understand how to translate technical capabilities into business value, risk mitigation, and operational efficiency. You don't just "present"—you influence.

2. Deep FSI Domain Expertise

You possess an intimate understanding of the Australian Financial Services landscape, including APRA/ASIC regulations, the threat of Neo-banks, and the shifting expectations of the modern retail and institutional customer.

3. Strategic "Political" Navigation

You have a proven track record of navigating the matrixed environments of global software firms and massive financial institutions. You know how to unblock internal hurdles to deliver for the client.  You can bring internal teams along on the customer journey, while advising and guiding the client on what the journey will look like.

4. Elite Commercial Acumen

Experience managing $10M+ annual recurring revenue (ARR) portfolios. You are a master of complex negotiations and have a reputation for closing deals where everyone wins.

To be successful in this role you have:

• Experience: 15+ years in Enterprise Software (SaaS/Cloud), with at least 8 years dedicated to the Banking & Financial Services vertical. Including 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management

• Network: An active, high-level network within the Australian technology and banking ecosystem.

• Track Record: Experience exceeding sales targets. Documented history of leading "Big Bet" transformations within a Tier 1 Australian Bank (CBA, Westpac, ANZ, or NAB). Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)

• AI: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Travel up to 50% (depending on geography/region)

• Education: MBA or equivalent business leadership experience is highly preferred.

Why Join Us?

You will be joining a "Top Tier" US software leader recognized by Gartner and Forrester as a category king. We offer a culture of high performance, radical transparency, and the autonomy to treat this account as your own business.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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