It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Enterprise Architect

Team

The Enterprise Architecture Team sits within our presales organisation and plays a strategic role in developing and evangelising cross-functional architecture strategies for our most complex and regulated customers. Focussed on our largest enterprise clients, this role supports the platform vision and co-creates long-term roadmaps that solve for security, compliance, risk, and operational efficiency at scale.

Why This Role Matters

You'll have genuine impact on how leading organisations modernise in the AI era. Your work will shape technology decisions and help organisations solve problems that matter to their customers and employees. This is where strategic thinking meets technical expertise to drive real change.

What You'll Do

Lead pre-sales architecture & technical solution strategy for transformational customers & deals. Partner with Account Executives, Engagement Leads, and Solution Consulting teams to architect the technical foundation of large strategic opportunities. You'll work directly with C-suite executives—CIOs, CDOs, CTOs & Lead Architects—to craft solutions that align with their business objectives and integrate seamlessly into their technology landscape. Collaborate with commercial strategists to ensure technical specifications support financial models, pricing strategies, and deal structures.

Structure and define cross-platform execution with Account Executives & Solution Consulting teams. Design and present high-level architectures that solve complex customer challenges. Deliver, oversee & support proof of concepts and proofs of value that demonstrate business impact.

Build influence as a trusted technical advisor. Act as the bridge between customer needs and internal capabilities. Drive integrated go-to-market activities for Strategic Accounts, including account planning and strategic pursuits. Scale best practice sharing and become the industry and architecture authority.

Be proficient in emerging AI technologies and articulate how they integrate with core customer platforms while optimising for ServiceNow strategy and roadmaps.

Lead cross-domain architecture engagements covering:

• AI Transformation
• Digital and legacy modernisation
• Risk and compliance automation
• Customer service transformation
• Identity, access, and onboarding workflows
• ITSM, ITOM, SecOps
• GRC/IRM & ESG reporting
• Customer Service Management (CSM) for Contact Centre transformation
• Vendor & procurement workflows

What You Bring

15+ years of experience in pre-sales solution & enterprise architecture or consulting roles, with significant experience in complex, regulated industries.

Deep expertise in enterprise architecture, including core business platforms, CRM, and digital solutions. You understand regulatory landscapes, operational challenges, and technology constraints that define complex enterprise environments.

You've architected solutions at scale, have experience with industry architecture frameworks such as TOGAF, and know how to balance innovation with compliance.

Proven ability to influence at the executive level. You communicate complex technical concepts with clarity and build trust with senior decision-makers navigating transformation.

An 'art of the possible' and collaborative mindset with strong commercial awareness. You thrive working across diverse teams, understand the business context behind technical decisions, and balance client needs with company objectives. You bring people together to achieve outcomes.

TR21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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