It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role Overview: The Senior Manager, Talent Acquisition will lead strategic hiring initiatives to attract and retain top talent across the organisation. This role requires a visionary leader with strong execution capabilities, adept at navigating complex, matrixed environments while driving operational excellence and delivering results at scale and pace. The ideal candidate will combine executive presence with a data-driven approach, fostering strong business partnerships and enabling organisational agility.

What you get to do in this role:

• Leadership & Team Development: 

  • Manage and mentor a team of recruiters and sourcing specialists, fostering innovation and collaboration.

  • Partner closely with cross functional teams in TA, HR and corporate functions.

• Strategic Leadership:

  • Define and execute talent acquisition strategies aligned with business objectives.
  • Anticipate future workforce needs and develop proactive hiring plans.

• Operational Excellence:

  • Drive process optimisation and standardisation across global recruitment operations.

  • Ensure compliance with policies and deliver a seamless candidate experience.

  • Designing reporting templates and dashboards

• Business Partnership:

  • Collaborate with senior executives and cross-functional stakeholders to influence talent decisions.

  • Act as a trusted advisor to business leaders on workforce planning and market trends.

  • Regularly communicating impact and achievements to TA leadership and business partners

• Data-Driven Decision Making:

  • Leverage analytics and insights to measure effectiveness and improve recruitment outcomes.
  • Implement metrics to track performance and identify areas for improvement.

• Change Management & Agility:

  • Lead transformation initiatives within Talent Acquisition to adapt to evolving business needs.
  • Operate effectively in ambiguous situations and drive results in fast-paced environments.

• Scale & Pace:

  • Manage high-volume hiring while maintaining quality and speed.
  • Build scalable processes to support organisational growth.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• Minimum 10+ years of experience in Talent Acquisition, with at least 5 years in a leadership role.
• Experience in global or large-scale recruitment operations.
• Strong leadership capabilities with proven ability to inspire and develop teams.
• Strategic mindset with exceptional execution skills.
• Executive presence and ability to influence at senior levels.
• Expertise in working within matrix organisations and managing multiple stakeholders.
• Operational excellence and process improvement experience.
• Highly data-driven with strong analytical and problem-solving skills.
• Adept at change management and driving organisational agility.
• Ability to thrive in ambiguity and deliver results under pressure.

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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