It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.® 
 
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. 
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. 

Role:

You will be the operational backbone to support the building of responsible & trusted Generative AI and Machine Learning solutions. Data is quickly turning into the most precious business asset for AI. Ethical & trustworthy product development becomes crucial for building trust with customers. The governance posture around data assets and the AI SDLC influence ServiceNow customers' buying decisions.  

The AI Steward will oversee the entire data and development lifecycle, transforming data into a compliant, actionable, and secure asset that our AI practitioners can utilize. You will establish data and governance frameworks for the AI SDLC, enforce governance standards and policies, assist business units in selecting appropriate data, and contribute to all areas of data operations and governance. Collaborating with our development team responsible for implementing AI development tools, you will ensure that AI Governance policies, controls, and requirements are incorporated into lifecycle. You will oversee the rightful use of those tools and define user stories that will help the development team implement controls.  

To succeed in this role, you must possess a blend of experience in defining data & development processes, governance, along with hands-on skills in resolving data issues and ensuring compliance with contractual and regulatory requirements. You should be able to influence and establish data governance across multiple teams and work collaboratively with cross-functional teams on all data-related matters. 

What You Will Do:  

• Act as Go-to expert for the AI product, engineering and data science teams with anything in the realm of use, handling and governance of data & dev tools for the use in AI.
• Establish and refine E2E process allowing compliant use of AI/ML assets within defined policies and standards 
• Responsible for identifying, confirming the safe, compliant, accurate, controlled, transport, transformation, and storage of data 
• Provide governance and oversight to the compliant use of data assets across the data lifecycle for AI use cases and products 
• Manage and review AI data access requests; approve data usage by use case so other teams can perform their respective job functions 
• Act as liaison to ServiceNow’s data governance team and represent the AI team in committees and contribute to the definition of company-wide processes and policies impacting AI.  
• Create reports to ServiceNow’s leadership teams on the use of data assets across the AI product portfolio.  

Qualifications & Skills:  

• 3+ yrs of experience with data architecture, data governance, data analysis, data management and/or data stewardship disciplines. 
• 3+ yrs of experience developing standards, policies, collecting and organizing data for very significant organizational initiatives. 
• Strong understanding & experience with AI Systems and the AI Development Lifecycle 
• Experience in regulatory and data-compliant dev & production environments 
• Experience managing upstream & downstream data consumption needs required for an AI application 
• Experience with Responsible AI & AI Ethics Standards 
• Possess uncompromising ethics, unwavering integrity and understanding of risk & regulatory process, as well as outstanding communications and interpersonal skills 
• Strong analytical, strategic thinking and communication skills - must have ability to synthesize, develop and present clear and concise recommendations 
• Collaborative and team player, ensuring overall business success 

Additional Preferred Skills 

• Product mindset and user-centered design thinking  
• Presentation skills to both technical and executive audiences 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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