It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking a Senior Advisory Solution Consultant to provide technical sales expertise and partner with a key customer in the banking industry. You will offer product and solution advice during sales pursuits, utilizing world-class technical pre-sales consulting techniques to demonstrate the power, flexibility, and ease of use of the ServiceNow platform.

What You Get to Do in This Role

As a Senior Solution Consultant, you will serve as a technical expert, skilled in positioning and delivering product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

• Understand the business and technical challenges addressed by ServiceNow solutions, including regulations, business drivers, evolving needs, and security considerations.
• Collaborate routinely with C-suite executives.
• Conduct customer interviews, both in-person and remotely, to uncover technology and business needs.
• Support sales teams in qualifying enterprise customer needs.
• Lead discussions to define customers' business objectives that ServiceNow can address, focusing on value rather than product features.
• Provide mentorship and training to colleagues.
• Support and occasionally lead regional marketing events such as user conferences, trade shows, and webinars.
• Deliver tailored product demonstrations for prospects and customers, onsite or via video conference.
• Develop demo scripts, scenarios, and maintain demonstration environments.
• Act as a consultative guide by offering best practices for designing solutions using the ServiceNow platform.
• Respond to Requests for Information (RFIs) and Requests for Proposals (RFPs).
• Stay current on product releases and competitive analyses to effectively position ServiceNow solutions.
• Partner with Sales and Professional Services teams to ensure smooth customer transitions during deployments.
• Represent ServiceNow as a subject matter expert at executive briefings and marketing events.

To succeed in this role, you should have:

• 10+ years of enterprise software pre-sales experience (e.g., Solution Consulting or Pre-Sales Engineering).
• Experience working with and selling to large enterprises (5,000+ employees).
• Expertise in selling to financial services organizations such as banks, insurance companies, or wealth/asset management firms.
• Familiarity with one or more of the following areas:
  • IT Service Management (ITSM)
  • Financial Management (FM)
  • Project Portfolio Management (PPM)
  • DevOps or Agile
  • HR Service Delivery (HRSD)
  • Governance, Risk, and Compliance (GRC)
  • Security Operations
  • IT Operations Management (ITOM), including Cloud Management, Event Management, or Infrastructure Discovery/Mapping.
• Strong knowledge of shared services or support center environments.
• Technical proficiency with enterprise SaaS technologies and a proven ability to learn new technology quickly.
• Excellent communication and presentation skills, including the ability to convey technical and business concepts to both technical and non-technical audiences.
• Familiarity with enterprise architecture and IT frameworks.

Preferred Certifications

• ITIL v3 or ITIL 4 Foundation (desired but not required).
• ServiceNow Certified System Administrator (CSA) (desired but not required).
• Advanced ServiceNow certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) (a plus but not required).

Additional Requirements

• Bachelor’s degree or equivalent experience.
• Strong territory management skills, including pipeline building and collaboration with sales teams to ensure successful execution.
• Willingness to travel as necessary.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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