It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team:

Customer and Industry Workflows (CIWF) Engineering Team in ServiceNow is responsible for developing Sales & Order Management (SOM), Customer Service Management (CSM), Field Service Management (FSM) and Industry Vertical Products (Financial services, Healthcare, Telco etc.) using ServiceNow platform and cutting-edge technologies like Machine Learning, Agent Intelligence, chatbot, service catalog, workflow, real-time tracking of services.

To sustain our explosive growth, we are looking for self-starters, extremely passionate people who thrive on responsibility and live for the next big challenge.  We're looking for professionals who aren't content with the status quo—people who are more interested in how things could become.  Accelerate your career and succeed in an environment where you can make an impact daily.  We invite you to join in to stand out.

Role:

We are seeking an exceptional, passionate, and self-driven senior software architect in the rapidly growing Customer Service Management Engineering team to build highly innovative products.

If you have a strong passion for programming, design, architecture, writing algorithms, interest in technology trends, trying out new technology and, if you are a self-starter, go-getter, if you love to develop products with patentable ideas and have a DNA of being hands-on, technical research-oriented developer, then you are looking at the right opportunity.

This role will be responsible for the design and architecture of the foundational Sales & Order Management (SOM) capabilities. You’ll be responsible for building SOM data model, reusable and composable building blocks of customer lifecycle and lead to cash workflows. You will work closely with platform and application engineering architects to drive the reference architectures.

What you get to do in this role:

As a Senior Staff Software Engineer, you will be an individual contributor in the ServiceNow Customer and Industry Workflows (CIWF) engineering team, and you will be

• Working closely with Engineering Managers and other Architects in the team to develop best in class technical designs in building enterprise grade software.
• Designing and developing high quality applications leveraging the industry leading ServiceNow platform
• Lead the technical design and architecture of the SOM products, ensuring scalability, performance, and reliability.
• Working in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding.
• Design and implement software that is simple, intuitive and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs
• Play a key role in the design and implementation of new products and features while also enhancing the existing product suite.
• Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers
• Collaborate with product managers and user experience designers to deliver delightful experiences
• Responsible for mentoring and grooming lead engineers to be the next line of architects.

To be successful in this role you have:

• Over 15+ years of experience designing and building scalable reusable products/components
• Passion for software development, debugging and problem-solving.  We are seeking for senior architects and technical leaders who can influence and impact the product vision and roadmap with a strong conviction to build great products.
• Strong problem-solving, debugging skills and an aptitude for learning new technologies
• Ability to create high performance, scalable systems
• Solid understanding of data modeling and databases
• Deep understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Strong written and verbal communication
• Must be comfortable with juggling multiple priorities with the ability to manage time effectively
• Lead and mentor less experienced engineers

It would be even better if you have:

• Proven experience as an enterprise software architect creating CRM products, implementation, customization, and integrations.
• Strong knowledge of relational data modeling, enterprise software applications design and development.
• Strong knowledge of core CRM modules like CPQ, Lead Management, Order management.

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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