At Securitas we believe in doing the right thing and doing it well. For our clients and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

Purpose

The Solution Europe development and operations team have successfully developed and operated our suite of connected solutions for over 10 years, previously known as the “RVS TEAM” now: Solution Europe development and operations. We are a part Europe division and are the very core of the strategy. Develop standard solutions to the benefit of both local and global solution teams and optimize operations with a centralized support team.

Our suite of solutions and tools are the main enabler to deliver competitive and high value service to our clients, by centralizing development and operations we can drive down cost and capture knowledge and experience from our entire eco system of solutions experts in Securitas. -Develop, Standardize & Scale!

By standardizing our ways of working, creating standard connected solutions for the benefit of Securitas and our clients.

Standardizing our solutions & services is key to enable both country and global solution delivery.

Consists of 3 focus areas.

•  Connected Solutions (RVS, RAS, Fastlane solutions)
•  Connected Solutions tools (SST & SSA)
•  Connected Solutions operations team.

Key Responsibilities:

As part of the Solution Europe development and operations team, the Director of Operations is overall responsible for platforms, infrastructure, and technical support to Countries. You will lead a team of system & platform experts and act as the technical adviser to the solution owners.

• Act as a solution promoter to build awareness, increase adoption and understanding for our connected solution   suite and its benefits.
• You actively support country key stakeholders in their efforts while safeguarding global standardization.
• You follow and report platform performance and quality of service.
• You will work actively with colleagues from Solutions division and country organizations.
• You will be actively involved in future roll-out of the platforms to new countries.
• You collect and prioritize feedback from country key users and be part of improving the platforms and our processes accordingly.
• You will drive and manage an eco system of in-country technical solution owners and solution experts.
• You will report to the Head of Solution Development & Operations, Securitas Solutions Europe

KPIs based on:

• · Platform uptime
• · Support quality and client satisfaction
• · Platform innovation and development
• Success would be:
• · A high performing & motivated team
• · Drive optimisation in implementation and operations of connected solutions
• · Continuous innovating our platform capabilities.
• · High country adoption and onboarding rate

Key Competencies and Experience:

•  3+ years’ experience in Securitas with good knowledge of IT, solutions, and our suite of protective services
•  3+ year management experience
•  Experience in working with RVS and Cisco would be beneficial, but not a requirement.
•  Strong knowledge of network infrastructure, IT, and servers/hosting.
•  Professional level of English (spoken and written)

Person Specifications and Skills:

•  A natural leader, committed for the well-being and sustaining a high-performance team.
•  Structured & analytical.
•  Client centric and helpful mindset
•  Strong self-motivation and drive.
•  Tech Savvy and curious in nature
•  Excellent communication skills, on all levels
•  A strong team player, with a hands-on approach
•  Always Positive, even when facing hard deadlines and high pace.

Reports to:       Head of Solution Development & Operations, Securitas Solutions Europe

Location:          You work at Securitas Malmö Office (expected min. 3 days a week)

Travel:              Moderate, within Europe

You apply for the position by clicking on apply below. We only accept applications through our recruitment tool. We work with continuous selection - if you are interested in the position submit your application today!

If you have questions about the role, you are most welcome to contact: [email protected].

The position is full-time with access according to agreement.

Securitas Sverige uses a pre-employment screening process to evaluate the candidates. For employment within Securitas Sverige AB, you must be approved by the Swedish authorities (Länsstyrelsen) for employment in an authorized security company (application is done by Securitas). 

Salary and benefits will be based on the collective agreement between the employer organization Säkerhetsföretagen and the trade
unions Ledarna and Unionen. In addition to this, you will get a personal employment contract. 

We look forward to you application!