Santen is a specialized company with a proud 130-year heritage focused exclusively on eye health. As a Japan-originated, global company with our footprint in over 60 countries and regions, our mission is to provide essential and significant value to patients and society through our products and services created from our expertise in ophthalmology and from the patient’s perspective.

Santen Philippines is growing! We are looking for a dedicated SFE Administrator & Commercial Support professional to join our Santen PH team.

The SFE Administrator & Commercial Support is responsible for the configuration, management, and optimization of the Orchestrated Customer Engagement (OCE) CRM platform, built on Salesforce, to support commercial operations. This role ensures seamless user management, territory alignment, product configuration, and system integrity, enabling sales and field teams to operate efficiently and compliantly within the bound of Santen Philippines Operational Guidelines.

Commercial support will play a critical role in supporting data-driven decision-making across commercial and operational functions and ensuring that all Commercial tools are well configured and aligned with Santen IT system requirements. This position ensures accurate data collection and reporting to optimize business performance and maintain compliance with pharmaceutical industry standards

The position also supports the KAM and CFU Team in their Sales related requirement like GB sales management SOM update to Sales Team.

What you will do 

1. System Administration & Configuration

• Manage user accounts, profiles, and permission sets within the OCE CRM.
• Assign users to territories and maintain territory hierarchies.
• Configure and update product hierarchies, align products to territories, and manage product messages.
• Set up and maintain sample management, including permissions, limits, and audit trails.
• Administer Closed-Loop Marketing (CLM) content, presentations, and territory alignment.

2. Reporting & Compliance 

• Ensure all configurations and user management actions comply with company SOPs and regulatory standards.
• Maintain documentation for system changes and user activities.
• Support audits and data integrity checks as required.

3. Cross-functional Collaboration 

• Work closely with Commercial Excellence, Sales, IT, and KAM teams to align with business needs.
• Provide training and support to end-users on OCE features and best practices as part of the on-boarding process. 

What you will bring to the role

1. Education:

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.

2. Experience:

• 2–4 years in Salesforce administration or CRM management, preferably in the pharmaceutical or healthcare industry.
• Understanding of the business domain and dynamics of Ophthalmology market

3. Technical Skills: 

• Proficiency in Salesforce administration and configuration.
• Experience with user, territory, and product management in CRM systems.
• Familiarity with data governance, compliance, and audit processes.
• Understanding of CLM, sample management, and analytics modules within CRM.

4. Soft Skills: 

• Strong analytical and problem-solving abilities.
• Excellent communication and training skills.
• Attention to detail and commitment to data integrity.

5. Preferred Skills: 

• Advanced MS Excel skills is mandatory
• Experience with OCE or similar pharmaceutical CRM platforms.
• Knowledge of pharmaceutical sales processes and compliance requirements.
• Ability to manage multiple priorities in a fast-paced environment.

Grow your career at Santen

A career at Santen is an opportunity to make a difference. We aspire to contribute to the realization of “Happiness with Vision” by providing eye health products and services to patients, consumers, and medical professionals around the world. Guided by our CORE PRINCIPLE, “Tenki ni sanyo suru”, Santen is engaged in the global research & development, manufacturing, and sales and marketing of pharmaceutical products in opthlamology. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.