Partner Success Manager / Senior Account Manager
 

Work Model: Office + Field | 5 days a week

About the Team
Swiggy Dineout is building one of India’s largest dining-out platforms, connecting diners with restaurant partners across 34 cities and a network of 21,000+ restaurants. Dineout helps users discover restaurants across categories—from QSRs and cafés to casual, premium and fine dining—and access offers and discounts through the Swiggy app.
Our vision is to become the default app for every dining-out occasion by enabling restaurant discovery, table
reservations, payments and compelling value for consumers. For restaurants, we aim to be the platform of choice for growing dine-in business through cost-efficient marketing, demand generation, customer acquisition and engagement.
If you are passionate about food, partnerships and building the future of dining out, join us on the Swiggy ride.
 

Role Overview
 

The Partner Success Manager / Senior Account Manager will own the post-sales relationship with restaurant partners, ensuring successful adoption, active usage and measurable ROI. The role is central to driving partner satisfaction, retention and revenue growth while acting as a trusted growth advisor to restaurant partners.
1. Partner Onboarding & Adoption
• Own end-to-end post-sales onboarding of the product suite for assigned restaurant partners, including Digital Menu,
CRM tools, reservations and QR-based ordering.
• Coordinate product setup, POS integration, QR deployment and account configuration, including menus, floor
plans, shifts and outlet details.
• Conduct structured product walkthroughs, demos and staff training to ensure smooth go-live within defined
timelines.

2. Partner Success & Relationship Management
• Act as the primary point of contact for restaurant partners in the city.
• Build strong, long-term relationships with owners, decision-makers and outlet managers.
• Regularly engage partners through check-ins, reviews and on-ground visits.

3. Driving ROI & Business Growth
• Help restaurant partners translate product feature usage into measurable business outcomes.
• Drive higher AOV/table value through upsell and cross-sell opportunities.
• Improve repeat visits using CRM and targeted campaigns.
• Enable better table utilization and demand shaping.
• Reduce operational friction through QR-led ordering and billing.
• Track and communicate ROI metrics such as adoption depth, repeat-rate uplift, campaign performance and menu-led revenue impact.

4. Performance Monitoring & Reviews
• Conduct monthly and quarterly business reviews (MBRs/QBRs) with partners.
• Analyze partner performance data and recommend actionable improvements.

• Identify early warning signs of churn and proactively resolve issues.

5. Expansion & Feature Adoption Support
• Identify opportunities to increase depth of usage across available product features.
• Train restaurant staff on new workflows and maintain adoption through repeat training and SOPs, especially during staff changes.
• Support expansion across multiple outlets by demonstrating value and sharing best practices.
• Work closely with Sales and City teams to enable renewals and portfolio expansion through strong post-sales outcomes.

6. Product Support & Issue Resolution
• Act as the first-level support point for product-related queries and issues.
• Coordinate with Product, Tech, Ops and Support teams to resolve bugs, integrations and workflow challenges.
• Ensure minimal downtime and a smooth partner experience.

7. Partner Feedback & Continuous Improvement
• Act as the voice of restaurant partners by sharing structured feedback on product usability, gaps and enhancement needs.
• Contribute inputs to improve product features, onboarding journeys and partner-facing processes.

Key Success Metrics (KPIs)
• Product feature adoption and activation rate
• Partner retention and churn reduction
• Usage frequency across product features
• Partner ROI and satisfaction metrics, including NPS
• Revenue expansion from existing partners

Experience & Qualifications
Experience
• 4–7 years of experience in Account Management, Customer Success, Partner Success or B2B relationship
management.
• Prior experience in F&B;, hospitality, SaaS, CRM, POS or restaurant technology is highly preferred.
• Experience managing city-level or portfolio-based accounts is a strong plus.
Skills & Competencies
• Strong stakeholder management and relationship-building skills.
• Good understanding of business metrics, ROI and growth levers.
• Comfortable working with data, dashboards and performance reports.
• Ability to train and influence non-technical restaurant owners and staff.
• High ownership mindset with strong problem-solving abilities.
• Excellent communication skills; local language proficiency and English preferred.

Education

Bachelor’s degree in Business, Hospitality, Marketing or a related field. MBA or hospitality background is a plus, but not mandatory.

Why This Role Matters
• Directly impacts restaurant partner success and retention.
• Plays a key role in scaling the Dineout ecosystem.
• Acts as the face of Dineout for restaurant partners at a city level.

Swiggy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status or any other characteristic

Visit our tech blogs to learn more about some the challenges we deal with: https://medium.com/swiggy-bytes

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.