About Swiggy 

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

• This role involves high end-to-end ownership and accountability for shaping the growth of one of the fastest growing categories in Swiggy (Food on Train)

• Own the category end to end - which includes owning and delivering metrics against all aspects of Growth (Orders, AMV) and Profitability (UE, Cancellations, Discounting etc.). 

• Drive growth and metrics from a short-term perspective as well as own and solution for long term initiatives - across traffic, storefront, partnerships, operations etc.

• Own and deliver workstreams end to end - from solutioning to stakeholder alignment and subsequent execution to ensure that goals are met. 

• Identify key customer pain points, pits and delighters to solve for through data analysis, customer research, first principles thinking and benchmarking

• This role will report into the General Manager - New Initiatives, and is a part of the Food Market Place Business Unit within Swiggy

• Postgraduate (MBA or PGDM) with 4 - 7 years of experience in startups / tech-first companies in CX / Strategy / Program management roles

• Strong Problem solving skills - analytical and creative problem solving.

• Good working knowledge of MS Excel / Google Sheets  is a must. 

• Strong written and verbal communication

• Stakeholder Management - ability to influence teams and drive results in cross-functional projects

• Initiative – Demonstrates strong ownership to bring about change and help drive the business forward. 

• "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.