Customer Service Agent - Cambridge

  • Part-time
  • Department: Branches & Operations
  • Legal Entity: Sixt Rent A Car Limited

Company Description

 

    Job Description

    Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of £14,100 per annum - plus, an exciting bonus plan that rewards your success.

    Please note, this is a Part Time position working 20 hours per week. 

    YOUR ROLE AT SIXT

    • You welcome all customers upon arrival and gather feedback to improve their future rental experience
    • You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
    • You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
    • You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
    • You work in various weather conditions and are willing to take on additional tasks to support business needs

    YOUR SKILLS MATTER

    • Adaptability You excel in a dynamic environment and can work under pressure, both independently and as part of a team
    • Attention to Detail You have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections
    • Communication You have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings
    • Flexibility You are open to work on a shift rotation to cover branch operating hours, ensuring continuous service
    • Driving License You hold a valid driving license and bring a minimum of 12 months driving experience

    WHAT WE OFFER

    • Competitive Compensation & Financial Security Receive an attractive monthly salary, performance-based bonus, and a guaranteed monthly bonus. Secure your future with enrolment in SIXT's pension scheme
    • Generous Time Off Enjoy 22 days of annual leave, plus bank holidays
    • Training & Professional Development Benefit from paid training sessions and a variety of development opportunities to grow your career
    • Exclusive Employee Benefits Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
    • Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
    • Family & Employee Assistance Benefit from family-friendly policies and receive support through our Employee Assistance Programme

    Additional Information

    About us:

    We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

    Privacy Notice