As an Agent Branch Support Subscription & Long-term, you will play a vital role in the daily operations and support of our branches. You will ensure smooth handling of renewals, payment issues, customer requests and branch communication. Your responsibilities include:

YOUR ROLE AT SIXT

• You monitor and manage contract renewals for subscription and long-term rentals.
• You proactively address payment issues and follow up on overdue subscriptions.
• You communicate clearly and efficiently with SIXT branches, ensuring they are well informed and supported.
• You onboard premium customers to long-term products, explaining processes and benefits in a clear and customer-focused way.
• You handle communication with both branches and customers primarily via email, ensuring timely and professional responses.
• You coordinate the internal ticket system — creating, tracking, and resolving service requests — and use tools like Jira and Confluence (or similar) to document, report, and manage workflows.

YOUR SKILLS MATTER​​​​​​​

• You have 2–3 years of experience in operational support or a similar role, with no specific industry background required.
• You communicate clearly and professionally in writing, especially via email, and are comfortable interacting with both internal teams and customers.
• You are proactive and able to independently monitor, prioritize, and follow up on multiple issues at once.
• You are confident coordinating ticketing systems and ensuring efficient resolution of service requests.
• You bring basic Excel skills and are comfortable organizing and analyzing simple data sets.
• You are familiar with tools like Jira and Confluence (a plus), and bring a customer-oriented, solution-driven mindset with strong teamwork skills.

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress code
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!