Who is Shape?

SHAPE is a strategic ecosystem of companies including Flow International, KMT Waterjet, H20 Jet, AquaDyne, Advanced Pressure Systems (APS), Aquarese, TOPS Waterjet; Shape Mined Material; and Shape Process Automation.  The core technology of SHAPE was founded in high pressure waterjet cutting, cleaning, and surface preparation.

 Who are we looking for?

Shape believes their success lies in the talented people that work in their organization! Our philosophy is of community and a place where people can belong, thrive and succeed! We pride ourselves on being cultural champions of our brand and values.

What sets Shape apart from other companies?

SHAPE is invested in providing constant learning and development opportunities and offers competitive salaries and a comprehensive benefits packages. We are a multinational, highly technical and innovative company that provides global career opportunities.  We seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We are always looking for team members that want to be ahead of the curve, using latest technologies to apply in every way we do business. Our employees are dynamic, highly talented and enjoy working in a fast-paced work environment.

We encourage you to look into employment opportunities at Shape Technologies Group. 

Let’s build something together!

This position is for Western Canada - Must live near Vancouver, BC area.  Relocation support is available

$1500 Signing Bonus!

Who You Are?

Our remote Field Service Engineers provide a highly professional level of technical support to customers in conjunction with the installation and service of our waterjet cutting and surface preparation systems and ensure the successful performance of the company's products and systems in the field. These positions work independently with little supervision.

Major Duties and Responsibilities:

• Plan and supervise customers in the execution of field installations of Flow equipment.
• Provide technical support to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via telephone correspondence, fax, etc.

• Complete administrative documentation in a timely manner

•  Adhere to company RMA policy and documentation of customer identified system defects

• Assist in maintaining an up to date document library for Flow products, to include drawings, A-sheets, manuals, specifications, and other relevant technical documentation.

• Provide assistance to customer service by determining parts required by a customer.

• Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow

• Travel to customer locations on short notice, often outside normal business hours and for extended periods of time.  Overall travel may exceed 70%.

• At the discretion of Flow International, FSE may need to be on call status which requires responding in a timely manner to customers for after hour and holiday support.

• Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer

• Perform other duties as required.

Experience:

• AA degree in Electronics, Robotics or Mech. Eng. or a minimum of 2 years college/technical school training a plus
• Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment. Strong preference for recent training or experience with microprocessor control systems. ·        
• Experienced in CNC programming
• Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required.
• General diagnostic and troubleshooting capabilities.
•  Independent judgment to analyze and solve technical problems.
•  Familiar with Windows, Word and Excel, and other relevant software.  Good keyboarding skills.
• Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations.
• Excellent written and verbal communication skills.
• Positive attitude, initiative and dependability
• Demonstrated ability for innovative/creative thinking. 
• Good organizational skills.
• Ability to work independently with minimal supervision.
• Ability to quickly learn the company products and parts.
• Must be eligible to work in Canada
• Must be able to attend trainings and meetings in United States

Shape Technologies Group and our companies operate as an equal opportunity employer.  Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided.  If you require disability related accommodations, please inform Human Resources.  All personal information that is collected will remain private and confidential. 

We thank all applicants for their interest; however only those selected for an interview will be contacted.