We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. 

About the Role

We are looking for an Accounts clerk to support the finance function. The role will be responsible for processing and allocating customer receipts, following up on outstanding payments, securing payment commitments, maintaining accurate collection records, and escalating overdue balances in line with company procedures.

Key Responsibilities

• Process and allocate customer receipts from bank statements to customer accounts.
• Contact customers by phone and email to follow up on outstanding invoices and secure payment commitments.
• Monitor customer accounts, aging reports, and overdue balances to identify accounts requiring collection action.
• Record all collection activities, customer responses, commitments, and follow-up actions accurately in the ERP or collection tracking system.
• Send customer statements, reminders, payment follow-ups, and collection notices in line with company procedures.
• Coordinate with Accounts Receivable, Credit Control, operations, and customers to resolve payment queries and allocation issues.
• Follow up on promised payment dates and escalate missed commitments or high-risk accounts to the line manager.
• Support month-end reporting by updating collection status, expected cash inflows, disputed balances, and overdue account commentary.
• Maintain complete collection records, customer correspondence, and supporting documentation for audit and management review.
• Ensure compliance with company policies, internal controls, collection procedures, and customer communication standards.
• Contribute to improving collection discipline, reducing overdue balances, and enhancing cash flow visibility.

• Bachelor’s degree in Accounting, Finance, Business Administration, Commerce, or a related field.
• 1-3 years of relevant experience in Finance Operations.
• Good understanding of customer account follow-up, aging reports, payment commitments, dispute resolution, and collection processes.
• Experience working with ERP systems such as Oracle, SAP, or similar finance platforms
• Proficient in Microsoft Excel and comfortable working with customer statements, aging schedules, and collection trackers.
• Exposure to Power BI, automated collection tools, and banking platforms would be an added advantage.