Global Key Account Manager - Softlines

  • Full-time

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world. 

 

Job Description

  • To retain assigned top customers and nurture those key relationships over time.
  • To become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit and sustain accelerated growth targets
  • In order to maintain and expand business and relationships with significant clients, work in close association with various C&P SL locations and business departments and client different stakeholders
  • Business development not only will be done through existing clients, but through identifying potential customers within SL industry in Italy.
  • Develop a network of contacts to attract new clients, research market opportunities and oversee growth projects
  • Help building strategy and plans for business growth in all SL segments in Italy
  • Maximisation of revenue share opportunities support the growth of global business in Italy for all services where possible
  • Monitor and review the assigned accounts, in conjunction with the relevant other interested parties to ensure service level and pointing out possible improvement area
  • Transfer the VOC (innovative solutions and tailored services and tools) to the Global Technical Team and to other parties in need of receiving such frontline inputs
  • Establish effective working and team relationships with Global and Local colleagues In Italy, EUR and Globally
  • Supporting business development and marketing teams on promotions and events. Prepare marketing and brand recognition strategies and execute them by partnering with external industry associations and internal marketing team.
  • Effectively communicate clients penetration and account management strategy and business plan with senior management team. Produce & present regular reports and revenue forecasts ( according to the practices implemented )
  • Generate opportunities for revenue growth within global accounts consistent with SGS Business Unit Strategy, and specific strategy for key account initiatives.
  • Ensure the alignment and integration of services and operational deliveries in accordance to global C&P and sales strategies
  • Work in conjunction with C&P sales, operations and other client services staff (EA’s, SA) to achieve client deliverables.
  • Meet assigned goals and key performance indicators (KPIs) as defined by management.

Qualifications

For application, please submit English CV. 

  • Experience: 10+ years of experience within multinational organizations, preferably in Softlines or fashion/luxury sectors. 
  • Industry Expertise: Strong understanding of the global Softlines industry, with proven exposure to high-end / luxury fashion brands are mandatory. 
  • Commercial Experience: Demonstrated track record in sales (hunting), key account management, and/or program management, with the ability to identify and convert new business opportunities.
  • Global Exposure: Experience managing and delivering global or multi-regional programs, working across diverse markets and stakeholders is nice to have.
  • Market Insight: Strong capability in market research, competitor analysis, and identifying emerging trends to drive strategic growth.
  • Account Management: Proven success in managing and growing key accounts, delivering revenue growth and long-term client partnerships.
  • Strategic Mindset: Strategic thinker with strong planning skills, results-driven mindset, and excellent problem-solving abilities.
  • Collaboration: Team player with high ownership, accountability, and a passion for driving impact.

Additional Information

Why SGS?

  • Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
  • SGS university and Campus for continuos learning options.
  • Multinational environment where you will work with colleagues from multiple continents.
  • Benefits platform.
  • Hybrid working model

Join Us: At SGS we believe in innovation, collaboration, and continuous improvement.  We offer a supportive and inclusive work environment that encourages professional growth and personal development. 

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