SGS is the world leader in inspection, verification, testing, training, and certification, recognized for its quality and integrity, with more than 95,000 employees and 2,400 offices and laboratories worldwide.

Within its structure, GBS Americas operates as the regional shared services center, responsible for optimizing and standardizing key processes such as finance, human resources, procurement, and technology, providing strategic support while promoting efficiency and digital transformation across the region.

Responsible for ensuring that the company's customers are billed accurately and in accordance with established guidelines. The Senior Billing Analyst will also work closely with other B2C analysts and specialists to manage customer receipts, disputes, and escalations to local operational and finance teams.

Reports To

SSC Manager / Order Management Manager

Specific Responsibilities

• Oversee the billing process, including invoice generation, account reconciliation, and review of billing data.
• Review and manage large datasets to ensure customer billing accuracy.
• Establish and/or maintain contracts, billing rules, and transactions.
• Investigate and resolve complex billing issues.
• Collaborate with cross-functional peers to ensure accurate and efficient billing practices.
• Assist in the training and development of other Billing Analysts.
• Monitor accounts receivable and related transactions.
• Oversee the company’s revenue intake processes.
• Analyze billing procedures and identify opportunities for improvement.
• Prepare analytical reports and present findings to supervisors.
• Participate in monthly and quarterly audits and data clean-up activities.
• Identify and resolve errors within billing operations.
• Work closely with the Accounts Receivable (AR) team on any other customer-related matters

Requirements

Education: Bachelor's degree in Engineering, Business Administration, Economics, Accounting, Finance, or a related field.

Experience:

• 2 to 3 years of relevant work experience.

Technical Skills:

• Proficiency in Microsoft Office tools, particularly Advanced Excel.

Languages:

• English proficiency at B2 level.

Note 1: Regarding technical skills, if a candidate does not fully meet all the requirements, the company will support their development and monitor progress through participation in training and development programs.

Working Conditions

• Schedule: Monday to Friday.
• Work Modality: One day from home and four days on site
• Salary: Competitive salary, based on experience and qualifications.
• Employment Type: Direct hire with GBS under an indefinite-term contract.