We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. ​ In Canada, SGS employs over 2,000 team members across 70 locations.

This position will supervise various ARD projects, in terms of data quality, interpretation and reporting, to ensure client expectations are met with respect to schedule and quality.

 The role encompasses a large percentage of time in client interaction; in terms of reporting data along with planning and designing scopes of work for Acid Rock Drainage characterisation studies.

 In addition to the technical side of data reporting and overall customer service, this role also includes the expectation that some sales activity will be involved in terms of letting new potential clients to SGS know of ARD services along with other SGS Minerals services.

•  Provide technical support to ARD test programs.
• Supervise staff to ensure Quality Control (QC) standards are met for data review.
• Work closely with the ARD Manager, ARD Supervisor, Technologists and Technicians to develop new laboratory methods in response to client needs.
• Monitor and maintain laboratory QC standards.  Responsible for the review of the data produced by the ARD Technicians/Technologists to ensure quality standards are met.
• Data entry, analysis and reporting of static and kinetic testing and other ARD-related test work.
• Work in partnership with other Supervisors, Project Managers, and Technologists to ensure customer satisfaction and that client deadlines are met.
• Plan and initiate procedures and systems to ensure continuous improvement of equipment and processes.
• Develop and maintain good relationships with clients and vendors.
• ARD business development - represent the ARD business to clients, develop business opportunities, prepare scopes of work, issue proposals and coordinate project acceptance and opening.
• Verify reports, certificates and invoices to send to the customers.
• Ensure timely and accurate communication with clients by regular updates to help them meet their contractual needs and to advise them on SGS’ capabilities and limitations.
• Pursue opportunities to expand the company profile and client's relationship.
• Maintain a focus on health and safety.
• May be assigned to coordinate special or ad hoc projects.

• A post-secondary education (three-year diploma) in a Science related program (Environmental Science, Chemistry or Geology,)
• A minimum of 1 - 2 years of experience in a laboratory setting
• Good knowledge and demonstrated application of best practices in laboratory and personnel management.
•  Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
•  Strong leadership skills or demonstrate the potential of.
•  Display an interest in customer service and client interaction
•  A sense of diplomacy and networking skills are essential to build relationships with external clients as well as key internal personnel.
•  Ability to work well with others or independently.
•  Must be creative, innovative and client focused.
•  Must use skilled judgement in identifying sales opportunities, closing business and resolving customer related issues.
•  Previous experience providing client services is an asset.
•  Excellent customer service, client support, and business service consulting skills.

Compensation: $29 to $35 per hour / 40 hours per week. 

Some benefit highlights:

• 80% coverage Health, Dental and Vision 
• Enhanced Paid time off benefits
• RRSP Program Eligibility 

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.