We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Food industry services help ensure food safety, quality, and compliance through testing, inspection, certification, and auditing—supporting businesses across the supply chain from farm to fork.

Job Title: General Operations Manager

• Job Type: Permanent
• Location: Cambridge – on site
• Hours: Monday to Friday 37.5 Hours per week
• Salary: Competitive 
• Industry: Health & Nutrition 

The successful candidate will have full ownership of our food testing site – to deliver key metrics relating to customer, people, financial and QHSE performance. You will steer key business changes to drive customer satisfaction and financial success.  

• Responsible for the delivery of laboratory services at Cambridge in accordance with customer requirements and company objectives
• Drive performance at all levels – leading from the front
• Identify areas for process improvement, driving initiatives and managing projects
• Ensuring compliance with safety regulations and UKAS accreditations
• Promote and develop continuous improvement across the site
• Full accountability for site financial performance 

The ideal candidate for this role is someone who has a wealth of experience in:

• Change management at a high level
• Considerable experience at a leadership level within the service industry
• Directly dealing with clients to resolve any issues / complaints

You will also have the following:

• Proven experience of managing an operation of over 50 people
• Managing operations over £8 million turnover
• Direct line management
• Full UK Driving license 

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (subject to eligibility criteria)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly