We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Our Sales Operations team is looking for an Inside Sales Account Manager to join their team in Miami, FL!  The Inside Sales Account Manager is responsible for developing new leads, communicating with customers to understand their needs and provide SGS solutions. This role is responsible for building instant rapport with customers over the phone. The Inside Sales Account Manager is expected to be knowledgeable about all SGS service offerings on a technical level to deliver expert customer service, providing support to customers, outside sales, and the Client Services team. The Inside Sales Account Manager is responsible for managing leads, generating bids, and preparing quotes in accordance with SGS standards.

Job Functions:

• Responds to client inquiries in a timely manner
• Builds instant rapport with clients over the phone
• Uses exceptional verbal and written communication skills to discuss SGS capabilities and unique features, benefits and services to customers
• Answers client questions and provide supporting documentation via email
• Continually keeps up to date on SGS service offerings
• Handles lead generation through bid site monitoring
• Conducts discovery sessions with both qualified and unqualified leads
• Develops leads and converts into sales
• Handles bid follow up to determine outcome
• Closes sales and achieves revenue target
• Contacts prospective and existing customers to discuss needs
• Practices active listening to understand and identify client needs and determine potential opportunities
• Maintains lead and client inquiry database in CRM
• Assesses client needs against capabilities of SGS
• Provides proposal and opportunity intelligence to the Business Development Manager and Operations Manager
• Represents SGS professionally and ethically in the marketplace
• Continually develops personal selling skills, acquires industry knowledge, broadens expertise in environmental service offerings and applies them
• Develops a network of industry contacts
• Complies with SGS Code of Integrity and Professional Conduct at all times

• Associate’s degree in a relevant science field; Chemistry, Biology, Environmental Science. Entry level with 0-2 years of experience. Industry experience a plus, but not required (Preferred)
• Strong organizational skills and the ability to multitask in a fast-paced environment (Required)
• Excellent oral and written communications skills to build strong customer relationships as well as work effectively and collaborate internally (Required)
• Strong leadership, self-initiative, resource utilization, excellent problem solving and time management skills (Required)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals (Required)
• Active listener and excellent customer service skills (Required)
• Ability to effectively present information in one-on-one and small group situations to customers or employees of the organization (Required)
• Proficient in Microsoft Windows suite, LinkedIn and CRM Software (Required)
• Ability to lift/carry/push and/or pull upwards of 20 lbs on an occasional basis (Required)

Work Hours

• Business hours are Monday through Friday, 8:00 am to 5:00 pm
• Work requires the willingness to work a flexible schedule
• Longer hours, evenings, and/or weekend work will be necessary occasionally as job duties demand

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.