Administration Assistant - Customer Care

  • 6A Metal Pit Dr, Mayfield West NSW 2304, Australia
  • Full-time

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Your key responsibilities in this role will include but are not limited to:

  • Managing receipts from all trade shipping orders 
  • Providing instructions to the relevant executing branch office
  • Following-up on creation of Boss Order when needed
  • Handling day-to-day communications with clients
  • Managing outstanding Daily/Final inspection reports and analysis results
  • Assisting managing with Umpire and Buyer Samples such as drafting certificates and sample dispatch 
  • Maintaining client relationships 


As the successful candidate you will have:

  • Two years office experience within a laboratory environment, preferred not essential
  • Commercial document training 
  • Computer skills with (Word, Excel and CCLAS)
  • Excellent time management skills and handing tight deadlines 
  • Good problem solving skills dealing with client demand
  • Strong project management skills  
  • High attention to detail

Additional Information

Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.

  • As a Company, we have embraced the shift to flexible work. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
  • We’re a Company who believe our impact on society is important, so Sustainability is embedded in our culture and the way we do business.
  • Paid Parental leave scheme for 8 weeks for eligible employees.
  • We are driven to ensure we have a positive impact on our local communities through paid employee volunteering days and regularly encouraging time off to donate blood.
  • Health & Wellbeing is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
  • Ongoing learning & development is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
  • Career Development Opportunities (nationally and Globally)

SGS Australia supports a diverse workforce and we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

Privacy Policy