- Millcreek Dr, Mississauga, ON, Canada
Make an impact with SGS! With more than 97,000 employees and 2,600 offices and laboratories across the world, SGS is a silent force working hard behind the scenes to deliver quality and integrity to businesses across nine industries. As the world’s leader in providing inspection, verification, testing and certification services, Forbes ranked the SGS Group as one of the world’s top multinationals and one of the world’s most innovative companies. The Dow Jones Sustainability Index has also recognized the SGS Group for its sustainability processes. In Canada, SGS employs over 2,000 team members across 70 locations.
This position is expected to direct, plan, organize and motivate laboratory staff in the performance of their responsibilities and functions.
- Schedule the workflow throughout the department by meeting turnaround and quality standards. Solve all day-to-day process and technical problems.
- Train departmental staff on new methods, practices and techniques.
- Participate in business development activities to expand Agri business
- Support the team by completing our day-to-day tasks when required
- Supervise staff to carry out laboratory analysis according to established methods and meeting Quality Control (QC) standards.
- Schedule work flow through the department so that client deadlines are met in a timely fashion; monitor throughput and performance.
- Monitor and maintain lab QC standards. Responsible for the quality of all data released by the department.
- Solve day to day production and process problems within the department.
- Work in partnership with other supervisors/managers to solve client problems to ensure quality and customer satisfaction standards are met.
- Keep up-to-date with the advancements in new technology and bring them to the attention of the management.
- When necessary, obtain quotations for new instruments, and work with SGS procurement division to prepare necessary documents for management approval.
- Ensure scheduled maintenance is carried out on instruments. Accountable for routine and non routine equipment maintenance.
- Supervise instrument troubleshooting and coordinate any necessary external services for repairs.
- Prepare instrument SOPs, Work Instructions, and other applicable instrument documents with the QA Manager.
- Conduct instrument training sessions for staff
- Conduct QC crew talks for employees
- Train & motivate staff, set goals, review performance and assess training needs, at least once a year.
- Plan and initiate procedures and systems necessary to ensure the maintenance and improvement of the company quality program.
- Develop new laboratory methods in response to client/market needs.
- Accountable for maintaining production and quality targets and ensuring optimal staff levels to achieve production, quality and financial targets.
- Responsible for designing, co-ordinating and executing training programs that are consistent with management objectives, includes quality system awareness, continuous technical improvement and personnel performance reviews.
- Ensuring each person within their responsibility has undergone an orientation, and has sufficient knowledge for their safety and health while at work.
- Ensuring that each person has sufficient information, resources and materials to do their job safely.
- Directly responsible for their area housekeeping and cleanliness on a daily basis.
- Directly responsible for ensuring all safety equipment is in place on a daily basis.
- BSc. or Masters degree in Microbiology or related field with five or more years of experience in a commercial food testing laboratory at team lead or supervisory level.
- Experience in a microbiological and/or chemical testing environment
- Five years or more of experience in an operations/management role in a related field.
- Ability to lead in accreditation process for lab including MFLP: Health Canada, MFHPB: Health Canada, CFIA, ISO 17025, And FDA.
- Computer literate
- Knowledge of ISO 9001:2000 and ISO 17025:1999 requirements
- Sound knowledge of good laboratory practices
- Familiar with official accredited methods such as AOAC, AOCS and USP methodology.
- Familiar with Agricultural and Food matrixes.
- Knowledge of the Canadian Agricultural sectors (Grain, Meat, Fishery, etc.) is required.
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Demonstrates excellent verbal and written communication skills including grammar and composition (Proficiency in French would be a strong asset).
- Excellent negotiation and interpersonal skills; Excellent report writing skills.
- Strong leadership and management skills with a demonstrated ability to lead and manage people.
- Superior organizational, communication and interpersonal skills are essential.
- A sense of diplomacy and networking skills are essential to build relationships with external clients as well as key internal personnel.
- Must be creative, innovative and client-focused.
- Previous experience providing client services is an asset.
- Excellent customer service, client support, and business service consulting skills.
- Possess excellent verbal and written communication skills and be proficient in using various types of computer software (Word, Excel. PowerPoint, Outlook).
- A solid understanding of MS Project Management and Oracle applications would also be an asset.
SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada.