What you'll build

Within the SAP Build Process Automation unit, you will join an R&D team specializing in Low-Code / No-Code (LCNC) design and the execution of intelligent agents that automate business processes. The team covers the entire product lifecycle: development, validation, deployment, and customer support.

As a full member of the team, your responsibilities will cover three main areas:

• Product quality validation: Design and execute functional and regression test plans, investigate and qualify bugs, write automated test scenarios, and contribute to the continuous improvement of product coverage and stability.

• Customer support and assistance: Handle Level 2 and Level 3 support requests, analyze incidents reported by customers, write and enrich the knowledge base (documentation, user guides, FAQs), and participate in direct customer interactions in an international context.

• Feature definition: Gather and analyze customer needs, formalize use cases and functional specifications, and contribute to product decisions in collaboration with development and product management teams.

A key cross-functional aspect of this role is the use of generative AI to accelerate product validation, enrich the knowledge base, and improve the quality of customer support.

What you'll bring

You are a final-year engineering school or master's student (5-year degree / Bac+5), specializing in computer science, information systems, or software engineering. This position is aimed at someone passionate about product quality and customer experience, who is considering a career at the intersection of R&D and real-world customer needs.

Technical Skills

• Familiarity with testing methodologies (functional testing, regression testing, automation)

• Understanding of cloud architectures and process automation tools is a plus

• Interest in AI technologies: LLMs, autonomous agents, and No-Code / Low-Code tools

• Ability to read and understand code (JavaScript / TypeScript) in order to evaluate product behavior

Personal Qualities

• Well-developed analytical skills and attention to detail when investigating and qualifying issues

• Great interpersonal and communication skills, both written and verbal, for interacting with customers

• Team player who is comfortable working in an international and multicultural environment

• Autonomous, forward-thinker, and able to learn quickly

• Solid written and verbal communication skills in both French and English

Where you belong

SAP Build Process Automation is the product organization within SAP R&D dedicated to business process automation. Our team combines technological excellence, an entrepreneurial mindset, and agility.

A large installed customer base relies on our products every day. Our primary responsibility is to preserve this trust by reducing the friction that costs our customers time and by supporting them as their use of our products evolves.

We automate what is repetitive, eliminate what is unnecessary, and measure what matters — building a faster engineering organization that continuously improves over time.

Generative AI is at the heart of this transformation: it enables us to accelerate our development cycles, multiply our support capabilities, and deliver greater value to our customers.

Duration: 5/6 Months

Start date: February / March 2027

About SAP
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