What you'll bring

No prior HR experience is required, you bring curiosity, a problem-solving mindset, and a genuine drive to help others. Proficiency in English plus German is expected. Familiarity with digital tools and an interest in HR technology — including automation, AI, and workflow platforms — will set you up well. Above all, you're responsive, take ownership of your tasks, and aren't afraid to question how things are done.

What you'll do

You'll be a first point of contact for employees, handling HR inquiries across ticketing systems, email, chat, and phone. Day-to-day, that means researching answers in the Knowledge Database, resolving a growing range of query types with increasing confidence, and ensuring knowledge content stays accurate and up-to-date in collaboration with other HR teams. You'll also contribute to content audits, flag recurring inquiry patterns, and get involved in cross-functional projects — including process improvements and innovations like automation, machine learning, and chatbots.

Day-to-day tasks will indude:

•  Handling HR questions via a ticketing system, email, chat and on the Phone
•  Researching answers in our Knowledge Database
•  You will ensure the Database is up-to-date by collaborating With other HR teams
•  In addition, you will have opportunities to get involved in various cross-functional HR projects
• induding process and technical innovatłons such as robotics, automation, machine learning
• and chatbots

Where you belong

This is a role where your work has direct, visible impact — the inquiries you resolve and the content you improve shape the employee experience and the quality of HR service delivery globally. You'll work alongside experienced colleagues who will help you build judgment on complex cases, develop your understanding of HR operations end-to-end, and grow toward independent ownership of service quality. If you want a real starting point in HR — not a shadowing role, but an active one — this is it.

Available for a minimum of 12 months (with possible extension). Part of a global, multilingual team of 90+ HR professionals. Location: Bucharova 2817/11, 158 00 Praha 5, Prague office Metronom

Skills: Complex Problem Solving, Customer Orientation, Effective Communication, Agentic AI Day-to-Day Practice, AI-Assisted Automation & Prototyping, AI Adoption Capability, Operational efficiency, Stakeholder management, Content management

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

In this paid role previous HR experience is not required, you just need to:

•  Be available for 12 months (With possible prolongation)
•  Be proficient in English and German
•  Strive to help others
•  Enjoy solving problems by researching information
•  Be responsive, own your task and follow through
•  Be curious and thirsty to learn, think outside the box
•  Aim to simplify, question the established
• Take pleasure in learning new technology

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
 
We win with inclusion
 
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [email protected].
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
Successful candidates might be required to undergo a background verification with an external vendor.
 
AI Usage in the Recruitment Process
 
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
Please note that any violation of these guidelines may result in disqualification from the hiring process.