We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you will do:

As an IT End User Support Specialist for Deal Support CoE L2C EU/AS, you help our customer-facing

roles (e.g. sales team) to be more productive. This allows them to focus on their customer first,

simplifying the buying experience with SAP. In your role, you bring reliable, qualitative, and professional

assistance to both transactional and business-related questions. You will learn about and support

various business applications, processes, and deal motions – and therefore gain a deep understanding

of how sales operate in a Cloud company. This specific role will focus on supporting Cloud, On

Premise, Services Sales, and future deal motions and processes, therefore securing our current

business and engaging in the transition to new.

Core Tasks:

• Handling end-user inquiries – detecting the problem, troubleshooting, dispatching, and closing

the issue.

• Maintaining awareness of trending issues and engaging with the appropriate stakeholders to

mitigate escalations.

• Working in a multi-channel environment where support is provided via chat, call-out, and

ticketing. You may engage in simple exchanges or more complex consultations based on your

growing levels of expertise

• Exchanging best practices and following standard execution models to help our team be most

efficient.

• Participating in, contributing to, or hosting learning and networking activities to consistently grow

know-how and collaboration.

• Testing new features in the system and giving feedback.

• You may contribute with input and/or take the lead of scope-related or process-related projects.

Meet your team:

The BASE Team is the liaison between customer-facing roles and their daily applications, sales

processes, and technical development. We specialize in bringing high quality, user-oriented support to

make complex situations simple and connect the dots for a smoother end-to-end experience. This

includes training and informing our users along each step of the way. The team is spread across the

world with three main hubs in Prague, Manila, and Buenos Aires. Our team members are motivated and

committed to collaborate and partner for success, aspiring to be a best-in-class support unit.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

What you bring:

The right candidate is curious and solution oriented. They are fast learners and easily communicate and

connect with people within and beyond the team, virtually and/or in person.

In addition, you will bring:

• A customer-service attitude: polite, helpful, quality-oriented, and empathetic.

• Analytical skills/Inquisitive mindset: asks the right questions.

• Multitasking/ prioritization skills.

• Strong English communication skills.

• Confidence in navigating challenging situations and finding solutions.

• The ability to work both independently and within a team.

• A bachelor´s degree and/or equivalent work experience.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
 
We win with inclusion
 
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [email protected].
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
Successful candidates might be required to undergo a background verification with an external vendor.
 
AI Usage in the Recruitment Process
 
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
Please note that any violation of these guidelines may result in disqualification from the hiring process.