About Us

Empower your organization with blended learning.

Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology.

We are growing rapidly, with our community of 1 million learners in 60 countries! Over the years, Rise Up has expanded its presence in France, then in Europe: UK, Portugal, Luxembourg, Belgium, The Netherlands, Germany.

We currently employ more than 120 people between Paris, London, Belgium, Stuttgart and Lisbon, and our team doubles every year.

You'll be in charge of ensuring Rise Up's support. You'll report to Camille, our Head of technical services. Your role will be to :

• Be the first point of contact about information request and assistance in the website (tchat) or by e-mail (Zendesk)
• Route tickets to the right service by using knowledge of the platform and Rise Up organization
• Have a really good knowledge of the platform and how it works
• Contribute to Rise Up SLA fulfillment and global clients satisfaction
  • Alert in case of a critical incident to the manager.
• Describe request in a clear and precise way so that developers can understand and work efficiently
• Guarantee the right level of information in our ticketing system in order to generate accurate follow-up indicators
• Communicate internally with the CSM in order to give them enough informations to insure an excellent client relationship
• Maintain helpdesk documentation and knowledge base for the client.

Hard skills

• Proven successful experience of helpdesk support in a Saas B2B environment
• Technical skills (web applications, database knowledge, scripts languages, API knowledge)
• Ability to communicate with clients in French and English

Soft skills

• Excellent interpersonal, written and oral communication skills (remote..)
• Understanding of organization - Proactivity & Anticipation 
• Ability to apprehend customer, project-specific environments with different business rules, requirements and environments
• Adaptability of new contexts and organization
• Tenacity, willfulness to solve issues and close tickets in a timely manner.
• Team spirit

Perks and Benefits

• A booming scale-up : we will double our size this year, again !
• You will work in a company that will have a huge impact in the future. Reskilling and Upskilling is now a strategic response for our customers to changing skill demands
• Rise Up culture is inclusive, collaborative and focused on an international working environment.
• Our main culture events & celebrations : Annual seminar - Town hall - Secret Santa
• Hybrid working 

#LI-Hybrid