Resultant is a modern consulting firm with a radically different approach to solving problems.

We don’t solve problems for our clients. We solve problems with them.

Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis as KSM Consulting in 2008, Resultant now employs more than 400 team members who operate from offices around the United States including Indianapolis, Fort Wayne and Odon, Indiana; Columbus, Ohio; Lansing, Michigan; Denver, Colorado; Dallas, Texas and Atlanta, Georgia.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

This is a full-time position that will provide you with a challenging, yet fun & exciting opportunity, to work with a collaborative team that will solve some of our client’s toughest technology challenges.  It requires someone with excellent customer service skill that can show empathy and compassion for our clients.  As a member of the team that is directly responsible for supporting the City of Fort Wayne and Allen County, you will help Resultant achieve its mission of helping our clients, community, and coworkers thrive!  A typical day for will include:

• This role requires you to be onsite.  
• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• You will prepare desktops, laptops, and miscellaneous hardware for customers using some of the latest technology.
• You will keep customer documentation up-to-date and accurate.
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
• You will demonstrate the ability to organize, prioritize, plan, and deliver your work and commitments in a timely manner.

Some of the exciting technologies and experiences include:

• Microsoft End Point Manager.
• An industry leading Remote Management and Monitoring system.
• Experience with Enterprise applications that directly support the community.
• Hands-on experience using some of the latest desktops, laptops, and mobile devices.
• The opportunity to translate Technology training into hands-on experience.
• Experience interacting with, and understanding, a foundational level of knowledge with Enterprise technologies.
• Work with a dedicated team of individuals that care deeply about your success.

This role requires you to be onsite daily.  

Some of the qualifications and skills we are expecting include the following:

• Candidates in or around the Fort Wayne, IN locale are preferred.
• Valid Driver's License
• 1-year of experience in Desktop support or equivalent education with an Information Technology background.
• CompTIA (A+ or Net+) certification preferred but not required.
• A positive attitude.
• Capable of showing empathy for our clients and each other.
• Ability to work as a member of a team and communicate effectively.
• Strong attention to detail for administrative tasks (i.e., document IT assets, knowledge base articles, etc.).
• You should be able to explain technical challenges and solutions to just about anyone, regardless of their background.

What you should know about us: 

• We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. 
• We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful. 
• We compensate well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. 
• Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways. 
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. 
• We pride ourselves in having the best talent in the industry and hope that you're up for the challenge! 

What our team members say about us:

• “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” 
• "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” 
• “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” 

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. 

Equal Opportunity Employer