At RED GATE we do everything we can to serve our clients:
Using the right technical skills, unique methodologies, best practices, and integrated technology, we help clients implement bold solutions. New approaches to emerging and evolving threats. Non-traditional ways to overcome entrenched obstacles. Advantage through opportunity. If you have a serious challenge or problem, we can help you solve it.  The below job description provides details on how this role will help to serve our clients.

• Monitor system alerts and our client ticketing system daily.
• Identify system/application problem trends and recommend solutions for proactive mitigation.
• Assessing, tracking, and reporting on the overall quality of service.
• Identify areas for process and efficiency improvement leading to greater workforce effectiveness.
• Provide strong leadership and support to the Service Desk/Account Management team members including training, coaching and motivation to enable them to exceed customer satisfaction.
• Develop and promote standard operating procedures and make recommendations for new or modified policies and procedures as needed.
• Support TIP in programmatic reviews, assessing vendor Program Management Review charts and CDRLs, and international program reviews with partner participation.
• Support ECPs and provide technical evaluations and recommendations.
• Coordinate development, quality assurance and technology resources as required, ensuring successful project deliverables.
• Making sure project needs are met in regards to cost, schedule, and performance expectations of assigned projects.
• Work directly with vendors to produce accurate programmatic metrics.
• Running down actions and responding to NSG Taskers.
• Facilitating year end execution, adjusting for spend plan variations and internal reductions.
• Review programmatic CDRLs for accuracy and potential execution risks.
• Assist Senior Project Manager personnel in project monitoring, control, and surveillance activities.
• Provide funding coordination with agency partners, evaluating their spend plans and documenting their requirements for support agreements and memorandum of agreements/understanding (MOA/MOU).
• Review documentation and provide critical analysis and recommendations for programmatic decision making.

• Must have an active TS/SCI clearance, CI polygraph preferred
• Bachelor’s degree with at least 8 years of generalized experience with at least 6 years of specialized experience.

Preferred Qualifications:

• Certified Program Management Professional (PMP) or equivalent
• Understand Systems engineering and Acquisition processes.
• Familiarity the geospatial intelligence mission and its contributions to the IC.
• Familiarity with NSG and ASG systems.
• Familiarity with Certification and Accreditation processes.
• Experience with International Programs.
• Trained on or experienced with using the XACTA Information Assurance web application.
• Understanding of NGA Mission Partner and customer/user roles and missions.

Travel Requirements:

• Travel may be required within Washington National Capital Region (NCR) on an as-needed basis for customer or corporate requirements.

The Red Gate Group, Ltd. is an Equal Opportunity/Affirmative Action Employer. The Red Gate Group, Ltd. considers applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Know Your Rights