Relationship Manager (Premier Banking)
- Full-time
Company Description
RHB Bank was established in Singapore in 1961 as UMBC Bank, prior to the country’s independence in 1965. We assumed our present name – RHB Bank Berhad Singapore (RHBS) in 1999, after a series of expansions and strategic mergers. As a bank that has been here since the beginning, we have garnered invaluable experiences and insights which we turn into innovative solutions designed to help individuals and businesses grow and progress. Throughout the decades in Singapore, we have formed lifetime relationships with our clients and partners who have made us one of the most trusted financial institutions. Together with our experiences, insights and knowledge, we now cater to a cross-section of clients with requirements ranging from personal banking to corporate financing, offering seamless solutions and growing wealth for people and businesses. Our core businesses are streamlined into Retail Banking, Commercial Banking, Corporate Banking, Asset Management, offered through RHB Bank Berhad and RHB Asset Management Pte. Ltd. As a progressive and growing financial institution, RHB Singapore sees the importance for a strong collaborative and cohesive culture while welcoming diversity in views. As part of RHB’s aim to become the employer of choice, talent and career development initiatives are put in place to ensure equal opportunities for personal development and growth among our people. We look forward to having on board talented individuals to join our dynamic and engaging team of more than 600 employees.
Job Description
Client Acquisition
- Organize, execute and participate in sales activities and programs
- Solicit new customers or increasing product penetration in existing base to achieve and exceed Bank’s defined goals and revenue
- Participate and support consumer sales marketing activities for customers’ acquisition and retention
Client Servicing
- Strategize and manage client relationships by providing advisory services for wealth and asset management offering.
- Perform ongoing servicing of HNW client accounts and identify any potential opportunities for extending basic and priority banking services.
- Promote the Bank’s products and services
- Cross-sell to existing bank customers to expand customers’ share of wallet
- Adhering to high service level
- Promptly attend to customer’s enquiries and other servicing matters
Compliance and Regulations
- Adhere to banks and regulatory requirements and uphold strong customer service experience
- Ensure sales are conducted in accordance with the internal and external regulatory requirements
- Ensure all process fully complied with internal /regulatory/client requirement
Qualifications
Bachelor Degree - Banking/Business Administration/Economics.
- Minimum 3 years’ relevant experience in retail banking with proven track record in sales and service of which, minimum 1-year relevant experience in Affluent / HNW Banking
- High achiever in previous capacity with no adverse sales or service related complaints in the past 12 months
- Good understanding of wealth management products not limiting to treasury, investment services and unit trust
- Excellent communication and interpersonal skills
- Highly motivated and a good team player
Additional Information
Primary Objective:
- Source and acquire new clients and engage high net-worth clients to provide financial advice, analysis and solutions to address their financial needs for in-country and cross border.
- Service and grow customer base, assets and account profitability for high-net-worth individuals for in-country and cross border
- Provide personal financial advice and on-going servicing of clients to deepen client relationship and to maximize business opportunities
- Maintain close relationship with existing customers in order to maximize business opportunities and build up referral business
- Manage client relationships by providing advisory services for wealth and asset management offering.