RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management

As a Manager- Merchant Acquiring Sales your role is to acquire new merchants for merchant acquiring products/solutions, while holding the responsibility of managing relationships with mid-size and large merchants as well.

In addition, this role is responsible for enhancing the efficiency and effectiveness of Business Development Executives (BDEs) and Business Development Managers (BDMs) by implementing rigorous sales activity tracking, optimizing sales and merchant application processing, and eliminating non-value-adding tasks from their daily operations.

Furthermore, the incumbent is expected to establish strong collaboration and engagement with the Merchant Product, Service, and Portfolio Management team to facilitate continuous feedback and insights from existing and prospective customers. This includes monitoring market developments related to RAKBANK merchant products and ensuring that relevant information is communicated effectively. The role also entails developing and implementing corrective action plans in a timely manner to address emerging challenges and enhance overall service delivery.

• Manage BDEs and BDMs on a daily basis in terms of daily activities, leads management, creation of leads and progressing towards materialization. Coach and guide the salespeople in terms of managing potential customer engagements
• Review the Incentive mechanism and incentive plans of all designated sales personnel in relation with the business targets
• Ensure the sales incentive plans and business targets are aligned
• Review incentive plans and actual incentive calculations on a monthly, quarterly and annual basis to ensure correctness, to identify opportunities for improvement whereby the incentive targets of sales team are set with the principles of going beyond business targets but also achievable from each salesperson perspective
• Ensure that incentive plans incentivize the required sales activity in the right manner, as an effort to also prevent any incentivization to the individuals out of their effort or activity.
• Ensure the sales team is accommodated with best-in-class Sales Training, Product Training, Solutions trainings
• Develop training and development plans for each Sales executive
• Attend to new/potential merchant enquiries, setting up of new merchants’ applications and acquiring of new merchants; communicate proactively with the merchant on business issues and opportunities.
• New merchant acquisitions and developing merchant relationships.
• Involved in the implementation of strategic plans for new program requirements and design solutions for acquiring, growing and retaining business.
• Problems resolution, including escalation of issues to the correct department.
• Ensure appropriate merchant metrics are generated, data is accurate and reporting deadlines are met on a timely basis.
• Responsible for portfolio growth through a series of aggressive merchant acquisition, sales and relationship management activities including reviewing and analyzing MIS Reports for monitoring of sales performance and profitability.
• Identify merchant onboarding and application processing improvement areas to ensure increase in sales activity and sales efficiency
• Be the liason person for BBG sales teams, WBG sales teams, Merchant Acquiring Product, Service and Portfolio Management team
• Ensure the BDEs and BDMs take all necessary, requested and required corrective actions on merchants’ pricing, requests as well as operational and compliance requirements

• University degree or equivalent qualification preferably from a reputable university. MBA is preferred
• Master’s degree (MBA) is a plus
• 8-15 years of sales experience, with at least 3 years in merchant acquiring or payments industry
• Prior experience in UAE or GCC market is essential
• Fluent in English (Arabic is an added advantage)

What’s In It for You

• Pay for performance culture (Competitive and performance-linked compensation)
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole self to the organization and perform to your best.